What you’ll learn to do: Use instant messaging and video conference tools

Digital communication has changed the modern business environment. We already covered email communications, but sometimes you may need to communicate over the phone or video conference. A video conferencing application like Zoom, Teams, Skype, or Google Meet is a great way to speak in real time even though you are in different locations.

Other times you may want to communicate with someone in a manner that is shorter and more immediate than email. In your personal group of family and friends, you would typically send a text message in this case. In the business world, you may want to use an instant messaging application to send a message.

In this module, you will learn how to identify various types of web messaging and video conference applications and their capabilities so you can choose the best communication method for various circumstances.