{"id":4909,"date":"2021-06-12T18:15:50","date_gmt":"2021-06-12T18:15:50","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs\/?post_type=chapter&#038;p=4909"},"modified":"2022-07-25T19:24:05","modified_gmt":"2022-07-25T19:24:05","slug":"email-etiquette","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/chapter\/email-etiquette\/","title":{"raw":"Email Etiquette","rendered":"Email Etiquette"},"content":{"raw":"<div class=\"textbox learning-objectives\">\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n \t<li>Identify good email etiquette<\/li>\r\n<\/ul>\r\n<\/div>\r\nSince email is such an important business communication tool, it\u2019s important to learn and practice good email etiquette.\r\n\r\n<img class=\"aligncenter wp-image-5046 size-medium\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/3008\/2021\/06\/28203932\/christina-wocintechchat-com-68c8TlX5dfk-unsplash-300x200.jpg\" alt=\"Decorative image\" width=\"300\" height=\"200\" \/>\r\n\r\nGood email etiquette includes the following:\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Include a meaningful subject line. This will encourage recipients to open the message and can help them find the email again later. If you leave the subject line blank, most email clients will deliver it to the recipient saying \"(no subject)\" and some will display an email warning when you try to send it asking if you are sure you want to send an email without a subject.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Include the appropriate email recipients. It is best to not send messages to recipients who do not need to receive it to avoid confusion and wasting others' time.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Keep your message clear and concise. Even though there is not a word limit or character limit on emails, it's best to keep your message concise. Sometimes it takes longer to write a clear, concise message, but it's worth it to improve communication.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Use proper grammar, spelling, and punctuation. Proper grammar, spelling, and punctuation improve readability and will help your recipients understand your message and respond appropriately.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Use a tone that is friendly and professional. Although your emails should be professional, they can also be friendly and sound like they were sent by a human, not a robot.<\/li>\r\n \t<li>Change the subject line if changing topics when replying to an email. Again, a meaningful subject line will encourage recipients to read the message and help them find it later.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Do not use \u201cReply All\u201d unless it is crucial that everyone on the email receive the reply.<\/li>\r\n<\/ul>\r\nHere are some additional tips to help you avoid making mistakes when using email:\r\n<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Add the email recipients last. This will help you avoid the mistake of sending the email before you are finished drafting it.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Double check that you have the proper attachments if you say you are attaching something. Some people like to add attachments first before composing the message to make sure they don\u2019t forget. Some email clients may also display a popup message asking if you've forgotten to attach an item.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">If you cannot describe the message in a few short paragraphs, consider asking for a phone call or meeting with the person.<\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\">Put yourself in the recipient\u2019s shoes. After you\u2019ve finished drafting your email, do a final check and read through the message as though you were the recipient. This can help you to make sure that the subject line is properly descriptive, the message is clear and appropriate, you have attached any necessary attachments, and you are sending the message to the appropriate person.<\/li>\r\n<\/ul>\r\n<iframe src=\"https:\/\/lumenlearning.h5p.com\/content\/1291357583098900378\/embed\" width=\"1088\" height=\"637\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><script src=\"https:\/\/lumenlearning.h5p.com\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script>\r\n<div class=\"textbox tryit\">\r\n<h3>PRACTICE QUESTION<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/9fcb9050-0377-42eb-8473-504fd096e183\r\n\r\n<\/div>\r\n&nbsp;","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Identify good email etiquette<\/li>\n<\/ul>\n<\/div>\n<p>Since email is such an important business communication tool, it\u2019s important to learn and practice good email etiquette.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5046 size-medium\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/3008\/2021\/06\/28203932\/christina-wocintechchat-com-68c8TlX5dfk-unsplash-300x200.jpg\" alt=\"Decorative image\" width=\"300\" height=\"200\" \/><\/p>\n<p>Good email etiquette includes the following:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Include a meaningful subject line. This will encourage recipients to open the message and can help them find the email again later. If you leave the subject line blank, most email clients will deliver it to the recipient saying &#8220;(no subject)&#8221; and some will display an email warning when you try to send it asking if you are sure you want to send an email without a subject.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Include the appropriate email recipients. It is best to not send messages to recipients who do not need to receive it to avoid confusion and wasting others&#8217; time.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Keep your message clear and concise. Even though there is not a word limit or character limit on emails, it&#8217;s best to keep your message concise. Sometimes it takes longer to write a clear, concise message, but it&#8217;s worth it to improve communication.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Use proper grammar, spelling, and punctuation. Proper grammar, spelling, and punctuation improve readability and will help your recipients understand your message and respond appropriately.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Use a tone that is friendly and professional. Although your emails should be professional, they can also be friendly and sound like they were sent by a human, not a robot.<\/li>\n<li>Change the subject line if changing topics when replying to an email. Again, a meaningful subject line will encourage recipients to read the message and help them find it later.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Do not use \u201cReply All\u201d unless it is crucial that everyone on the email receive the reply.<\/li>\n<\/ul>\n<p>Here are some additional tips to help you avoid making mistakes when using email:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Add the email recipients last. This will help you avoid the mistake of sending the email before you are finished drafting it.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Double check that you have the proper attachments if you say you are attaching something. Some people like to add attachments first before composing the message to make sure they don\u2019t forget. Some email clients may also display a popup message asking if you&#8217;ve forgotten to attach an item.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">If you cannot describe the message in a few short paragraphs, consider asking for a phone call or meeting with the person.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Put yourself in the recipient\u2019s shoes. After you\u2019ve finished drafting your email, do a final check and read through the message as though you were the recipient. This can help you to make sure that the subject line is properly descriptive, the message is clear and appropriate, you have attached any necessary attachments, and you are sending the message to the appropriate person.<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" src=\"https:\/\/lumenlearning.h5p.com\/content\/1291357583098900378\/embed\" width=\"1088\" height=\"637\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><script src=\"https:\/\/lumenlearning.h5p.com\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script><\/p>\n<div class=\"textbox tryit\">\n<h3>PRACTICE QUESTION<\/h3>\n<p>\t<iframe id=\"assessment_practice_9fcb9050-0377-42eb-8473-504fd096e183\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/9fcb9050-0377-42eb-8473-504fd096e183?iframe_resize_id=assessment_practice_id_9fcb9050-0377-42eb-8473-504fd096e183\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-4909\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Email Etiquette. <strong>Authored by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Sending Emails as a College Student. <strong>Provided by<\/strong>: Excelsior Online Writing Lab. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/owl.excelsior.edu\/online-writing-and-presentations\/emails\/\">https:\/\/owl.excelsior.edu\/online-writing-and-presentations\/emails\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":364389,"menu_order":7,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Email Etiquette\",\"author\":\"Lumen Learning\",\"organization\":\"\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Sending Emails as a College Student\",\"author\":\"\",\"organization\":\"Excelsior Online Writing 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7d907dae-cc14-49cd-b385-7bc9b00798bb","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-4909","chapter","type-chapter","status-publish","hentry"],"part":4893,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/pressbooks\/v2\/chapters\/4909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/wp\/v2\/users\/364389"}],"version-history":[{"count":12,"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/pressbooks\/v2\/chapters\/4909\/revisions"}],"predecessor-version":[{"id":5665,"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/pressbooks\/v2\/chapters\/4909\/revisions\/5665"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/pressbooks\/v2\/parts\/4893"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/pressbooks\/v2\/chapters\/4909\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/wp\/v2\/media?parent=4909"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/pressbooks\/v2\/chapter-type?post=4909"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/wp\/v2\/contributor?post=4909"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-computerapplicationsmgrs-2\/wp-json\/wp\/v2\/license?post=4909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}