{"id":1215,"date":"2019-09-04T20:24:46","date_gmt":"2019-09-04T20:24:46","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/?post_type=chapter&#038;p=1215"},"modified":"2026-02-26T16:58:12","modified_gmt":"2026-02-26T16:58:12","slug":"benefits-of-diversity","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/chapter\/benefits-of-diversity\/","title":{"raw":"Benefits of Diversity","rendered":"Benefits of Diversity"},"content":{"raw":"<div class=\"textbox learning-objectives\">\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n \t<li>Discuss the benefits of a diverse workforce<\/li>\r\n<\/ul>\r\n<\/div>\r\n<img class=\"alignright wp-image-1801\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4056\/2019\/09\/21170219\/25900820842_e666db075f_k-1024x684.jpg\" alt=\"Photograph of three women sitting around a laptop. One woman is Latina, one woman is black, and one woman is white.\" width=\"400\" height=\"267\" \/>UC Berkeley's Greater Good Science Center\u2019s (GGSC) definition of diversity captures not only that essential element of difference but why it matters. To quote: \u201c\u2018diversity\u2019 refers to both an obvious fact of human life\u2014namely, that there are many different kinds of people\u2014and the idea that this diversity drives cultural, economic, and social vitality and innovation.\u2019\u201d[footnote]\"<a href=\"https:\/\/greatergood.berkeley.edu\/topic\/diversity\/definition\" target=\"_blank\" rel=\"noopener\">Diversity Defined: What is Diversity?<\/a>\" <em>Greater Good Magazine<\/em>. Accessed September 14, 2019.[\/footnote] From a human resource management standpoint, it\u2019s important to note that diversity benefits both the organization and individuals. GGSC cites research indicating that \u201cindividuals thrive when they are able to tolerate and embrace the diversity of the world.\u201d Of course, the opposite is also true: intolerance undermines our well-being.\r\n\r\nIn the Executive Summary of their 2018 \u201cDelivering through Diversity\u201d report, McKinsey &amp; Company consultants Vivian Hunt, Sara Prince, Sundiatu Dixon-Fyle and Lareina Yee observe that \u201cWhile social justice, legal compliance, or maintaining industry-standard employee environment protocols is typically the initial impetus behind these efforts, many successful companies regard I&amp;D [inclusion &amp; diversity] as a source of competitive advantage, and specifically as a key enabler of growth.\u201d[footnote]Hunt, Vivian, Sara Prince, Sundiatu Dixon-Fyle, and Lareina Yee. \"<a href=\"https:\/\/www.mckinsey.com\/~\/media\/McKinsey\/Business%20Functions\/Organization\/Our%20Insights\/Delivering%20through%20diversity\/Delivering-through-diversity_full-report.ashx\" target=\"_blank\" rel=\"noopener\">Delivering Through Diversity.<\/a>\" McKinsey &amp; Company. January 2018. Accessed September 14, 2019.[\/footnote] In this follow-up to prior research conducted in 2015, the authors found the business case for diversity and inclusion remains compelling. Specific findings:[footnote]Ibid.[\/footnote]\r\n<ul>\r\n \t<li style=\"font-weight: 400;\"><strong>Diversity drives business performance.<\/strong> There is a \u201cstatistically significant correlation between a more diverse leadership team and financial outperformance.\u201d<\/li>\r\n \t<li style=\"font-weight: 400;\"><strong>Executive diversity (gender++) matters.<\/strong> \u201cCompanies in the top-quartile for gender diversity on executive teams were 21% more likely to outperform on profitability and 27% more likely to have superior value creation.\u201d The authors note that the connection between executive diversity and performance isn\u2019t limited to gender. \u201cCompanies in the top-quartile for ethnic\/cultural diversity on executive teams were 33% more likely to have industry-leading profitability.\u201d The authors conclude that executive diversity in \u201cthe myriad ways in which diversity exists beyond gender (e.g., LGBTQ+, age\/generation, international experience) can be a key differentiator among companies.\u0083\u201d<\/li>\r\n \t<li style=\"font-weight: 400;\"><strong>Lack of diversity impairs business results.<\/strong> As the authors phrase it, \u201cThere is a penalty for opting out [of diversity].\u201d Specifically, \u201ccompanies in the bottom quartile for both gender and ethnic\/cultural diversity were 29% less likely to achieve above-average profitability than were all other companies in our data set.\u201d<\/li>\r\n<\/ul>\r\nFor human resource management, in particular, it\u2019s important to understand what\u2019s driving higher performance.\r\n<div class=\"textbox tryit\">\r\n<h3>Practice Question<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/006d97bd-4897-40b8-84d4-f8d0283ebef7\r\n\r\n<\/div>\r\n<img class=\"alignright wp-image-1802\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4056\/2019\/09\/21171756\/teamwork-2198961_1920-1-e1571678298272-1024x598.png\" alt=\"Silhouettes of five people shoulder to shoulder. There are gears beneath each individual working together. The image is a rainbow gradient.\" width=\"400\" height=\"234\" \/>\r\n\r\nThe authors believe that the positive relationship between I&amp;D and performance is due to the fact that \u201cmore diverse companies are better able to attract top talent; to improve their customer orientation, employee satisfaction, and decision making; and to secure their license to operate.\u201d To expand on those findings, here are seven benefits drawn from Hult International Business School\u2019s blog:[footnote]Reynolds, Katie. \"<a href=\"https:\/\/www.hult.edu\/blog\/benefits-challenges-cultural-diversity-workplace\/#creativity\" target=\"_blank\" rel=\"noopener\">13 benefits and Challenges of Cultural Diversity in the Workplace<\/a>.\" Hult International Business School. February 2019. Accessed September 14, 2019.[\/footnote]\r\n<ol>\r\n \t<li style=\"font-weight: 400;\">Greater creativity and innovation\u2014diversity of thought\u2014for example, different experiences, perspectives and cognitive styles\u2014can stimulate creativity and drive innovation. Hult blogger Katie Reynolds notes that \u201ccosmetic giant L\u2019Or\u00e9al attributes much of its impressive success in emerging markets to its multicultural product development teams.\u201d<\/li>\r\n \t<li style=\"font-weight: 400;\">Improved competitive positioning\u2014\u201clocal knowledge\u201d\u2014everything from local laws and customs to connections, language and cultural fluency\u2014can increase the probability of success when entering a new country or region.<\/li>\r\n \t<li style=\"font-weight: 400;\">Improved marketing effectiveness\u2014having an understanding of the nuances of culture and language is a prerequisite for developing appropriate products and marketing materials. The list of gaffes is endless...and the financial and brand impact of errors can be significant, from a line of Nike Air shoes that were perceived to be disrespectful of Allah to the poor Chinese translation of KFC\u2019s \u201cFinger lickin\u2019 good tagline: \u201cso tasty, you\u2019ll eat your fingers off!\u201d<\/li>\r\n \t<li style=\"font-weight: 400;\">Improved talent acquisition &amp; retention\u2014this is particularly critical in a competitive job market: embracing diversity not only increases the talent pool, it improves candidate attraction and retention. A Glassdoor survey found that 67% of job seekers indicated that diversity was an important factor when evaluating companies and job offers. Reynolds also cites HR.com research that indicates diversity, including diversity of gender, religion, and ethnicity, improves retention.<\/li>\r\n \t<li style=\"font-weight: 400;\">Increased organizational adaptability\u2014hiring individuals with a broader base of skills and experience and cognitive styles will likely be more effective in developing new products and services, supporting a diverse client base and will allow an organization to anticipate and leverage market and socio-cultural or political developments\/opportunities.<\/li>\r\n \t<li style=\"font-weight: 400;\">Greater productivity\u2014research has shown that the range of experience, expertise and cognitive styles that are implicit in a diverse workforce improve complex problem-solving, innovation and productivity. Additional benefit: responsiveness\u2014A study conducted in Australia found that \u201cwhen diversity is recognised and employees feel included they have a better responsiveness to changing customer needs.\u201d[footnote]Grey, Justin. \"<a href=\"https:\/\/www.mybusiness.com.au\/human-resources\/868-study-finds-diverse-inclusive-workplaces-more-productive\" target=\"_blank\" rel=\"noopener\">Study Finds Diverse, Inclusive Workplaces More Productive.<\/a>\" MyBusiness. January 21, 2013. Accessed September 14, 2019.[\/footnote]<\/li>\r\n \t<li style=\"font-weight: 400;\">Greater personal and professional growth\u2014learning to working across and leverage differences can be an enriching experience and an opportunity to build a diverse network and develop a range of high-value soft skills including communication, empathy, collaborative problem-solving and multicultural awareness. To that point, GGSC reports that a study published in Psychological Science found that \u201csocial and emotional intelligence rises as we interact with more kinds of people.\u201d[footnote]\"<a href=\"https:\/\/greatergood.berkeley.edu\/topic\/diversity\/definition#why-practice-diversity\" target=\"_blank\" rel=\"noopener\">Diversity Defined: Why Practice It?<\/a>\" Greater Good Magazine. Accessed September 14, 2019.[\/footnote]<\/li>\r\n<\/ol>\r\n<div class=\"textbox examples\">\r\n<h3>CAse study: Little red hen<\/h3>\r\nThe Little Red Hen business started as a nursery in 1993. The nursery was a place where those with developmental disabilities, such as autism, cerebral palsy, epilepsy, and Down Syndrome were employed as a means of instilling social and work skills.\r\n\r\nToday Little Red Hen has become a Non-profit 501(c)(3) corporation that has grown to 6 locations: Nursery, Gift, Kitchen, Vintage, Floral, and Home. Employees generally come from High School and Adult Special Education programs and perform most of the necessary work of a retailer: waiting on customers, stocking shelves, and point-of-sale data entry. No employee is paid below minimum wage at LRH.\r\n\r\nHow does Little Red Hen benefit from their diverse employee base? One obvious way is how the business has grown to multiple locations and multiple businesses. Another is how they are able to differentiate their businesses from others: #Retail with a Purpose. As 100% of their sales and donations benefit quality programs for children and adults, customers are rewarded for their loyalty to LRH. These programs include early intervention programs, social groups, and educational activities.\r\n<p style=\"text-align: center;\">\u201cThe nicest people that I have ever dealt with.\u201d<\/p>\r\n<p style=\"text-align: center;\">\u201cTheir service is friendly, sweet, just top shelf.\u201d<\/p>\r\n\u00a0Customer testimonials tell the story of the quality of the operation. Unlike other employers that have to motivate employees, the workers at Little Red Hen are thrilled to be employed and are highly motivated. Their different experiences, perspectives and cognitive styles result in greater creativity, innovation, and diversity of thought.\r\n\r\nLittle Red Hen is more than just another retailer, they are an essential part of the community.\r\n\r\n<img class=\"aligncenter wp-image-7434 size-full\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/3843\/2022\/05\/12184138\/image12.jpg\" alt=\"Little Red Hen company logo, which is a cartoon hen with a red apron on. Below the company's name is its description: &quot;A 501(c)(3) Non-profit Corporation. Serving Children and Adults with Developmental Disabilities&quot;.\" width=\"417\" height=\"125\" \/>\r\n<h4>Sources:<\/h4>\r\nLittle Red Hen. https:\/\/www.littleredhen.org\/ Accessed May 26, 2022.\r\n\r\n<\/div>","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Discuss the benefits of a diverse workforce<\/li>\n<\/ul>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1801\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4056\/2019\/09\/21170219\/25900820842_e666db075f_k-1024x684.jpg\" alt=\"Photograph of three women sitting around a laptop. One woman is Latina, one woman is black, and one woman is white.\" width=\"400\" height=\"267\" \/>UC Berkeley&#8217;s Greater Good Science Center\u2019s (GGSC) definition of diversity captures not only that essential element of difference but why it matters. To quote: \u201c\u2018diversity\u2019 refers to both an obvious fact of human life\u2014namely, that there are many different kinds of people\u2014and the idea that this diversity drives cultural, economic, and social vitality and innovation.\u2019\u201d<a class=\"footnote\" title=\"&quot;Diversity Defined: What is Diversity?&quot; Greater Good Magazine. Accessed September 14, 2019.\" id=\"return-footnote-1215-1\" href=\"#footnote-1215-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a> From a human resource management standpoint, it\u2019s important to note that diversity benefits both the organization and individuals. GGSC cites research indicating that \u201cindividuals thrive when they are able to tolerate and embrace the diversity of the world.\u201d Of course, the opposite is also true: intolerance undermines our well-being.<\/p>\n<p>In the Executive Summary of their 2018 \u201cDelivering through Diversity\u201d report, McKinsey &amp; Company consultants Vivian Hunt, Sara Prince, Sundiatu Dixon-Fyle and Lareina Yee observe that \u201cWhile social justice, legal compliance, or maintaining industry-standard employee environment protocols is typically the initial impetus behind these efforts, many successful companies regard I&amp;D [inclusion &amp; diversity] as a source of competitive advantage, and specifically as a key enabler of growth.\u201d<a class=\"footnote\" title=\"Hunt, Vivian, Sara Prince, Sundiatu Dixon-Fyle, and Lareina Yee. &quot;Delivering Through Diversity.&quot; McKinsey &amp; Company. January 2018. Accessed September 14, 2019.\" id=\"return-footnote-1215-2\" href=\"#footnote-1215-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a> In this follow-up to prior research conducted in 2015, the authors found the business case for diversity and inclusion remains compelling. Specific findings:<a class=\"footnote\" title=\"Ibid.\" id=\"return-footnote-1215-3\" href=\"#footnote-1215-3\" aria-label=\"Footnote 3\"><sup class=\"footnote\">[3]<\/sup><\/a><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Diversity drives business performance.<\/strong> There is a \u201cstatistically significant correlation between a more diverse leadership team and financial outperformance.\u201d<\/li>\n<li style=\"font-weight: 400;\"><strong>Executive diversity (gender++) matters.<\/strong> \u201cCompanies in the top-quartile for gender diversity on executive teams were 21% more likely to outperform on profitability and 27% more likely to have superior value creation.\u201d The authors note that the connection between executive diversity and performance isn\u2019t limited to gender. \u201cCompanies in the top-quartile for ethnic\/cultural diversity on executive teams were 33% more likely to have industry-leading profitability.\u201d The authors conclude that executive diversity in \u201cthe myriad ways in which diversity exists beyond gender (e.g., LGBTQ+, age\/generation, international experience) can be a key differentiator among companies.\u0083\u201d<\/li>\n<li style=\"font-weight: 400;\"><strong>Lack of diversity impairs business results.<\/strong> As the authors phrase it, \u201cThere is a penalty for opting out [of diversity].\u201d Specifically, \u201ccompanies in the bottom quartile for both gender and ethnic\/cultural diversity were 29% less likely to achieve above-average profitability than were all other companies in our data set.\u201d<\/li>\n<\/ul>\n<p>For human resource management, in particular, it\u2019s important to understand what\u2019s driving higher performance.<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"assessment_practice_006d97bd-4897-40b8-84d4-f8d0283ebef7\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/006d97bd-4897-40b8-84d4-f8d0283ebef7?iframe_resize_id=assessment_practice_id_006d97bd-4897-40b8-84d4-f8d0283ebef7\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1802\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4056\/2019\/09\/21171756\/teamwork-2198961_1920-1-e1571678298272-1024x598.png\" alt=\"Silhouettes of five people shoulder to shoulder. There are gears beneath each individual working together. The image is a rainbow gradient.\" width=\"400\" height=\"234\" \/><\/p>\n<p>The authors believe that the positive relationship between I&amp;D and performance is due to the fact that \u201cmore diverse companies are better able to attract top talent; to improve their customer orientation, employee satisfaction, and decision making; and to secure their license to operate.\u201d To expand on those findings, here are seven benefits drawn from Hult International Business School\u2019s blog:<a class=\"footnote\" title=\"Reynolds, Katie. &quot;13 benefits and Challenges of Cultural Diversity in the Workplace.&quot; Hult International Business School. February 2019. Accessed September 14, 2019.\" id=\"return-footnote-1215-4\" href=\"#footnote-1215-4\" aria-label=\"Footnote 4\"><sup class=\"footnote\">[4]<\/sup><\/a><\/p>\n<ol>\n<li style=\"font-weight: 400;\">Greater creativity and innovation\u2014diversity of thought\u2014for example, different experiences, perspectives and cognitive styles\u2014can stimulate creativity and drive innovation. Hult blogger Katie Reynolds notes that \u201ccosmetic giant L\u2019Or\u00e9al attributes much of its impressive success in emerging markets to its multicultural product development teams.\u201d<\/li>\n<li style=\"font-weight: 400;\">Improved competitive positioning\u2014\u201clocal knowledge\u201d\u2014everything from local laws and customs to connections, language and cultural fluency\u2014can increase the probability of success when entering a new country or region.<\/li>\n<li style=\"font-weight: 400;\">Improved marketing effectiveness\u2014having an understanding of the nuances of culture and language is a prerequisite for developing appropriate products and marketing materials. The list of gaffes is endless&#8230;and the financial and brand impact of errors can be significant, from a line of Nike Air shoes that were perceived to be disrespectful of Allah to the poor Chinese translation of KFC\u2019s \u201cFinger lickin\u2019 good tagline: \u201cso tasty, you\u2019ll eat your fingers off!\u201d<\/li>\n<li style=\"font-weight: 400;\">Improved talent acquisition &amp; retention\u2014this is particularly critical in a competitive job market: embracing diversity not only increases the talent pool, it improves candidate attraction and retention. A Glassdoor survey found that 67% of job seekers indicated that diversity was an important factor when evaluating companies and job offers. Reynolds also cites HR.com research that indicates diversity, including diversity of gender, religion, and ethnicity, improves retention.<\/li>\n<li style=\"font-weight: 400;\">Increased organizational adaptability\u2014hiring individuals with a broader base of skills and experience and cognitive styles will likely be more effective in developing new products and services, supporting a diverse client base and will allow an organization to anticipate and leverage market and socio-cultural or political developments\/opportunities.<\/li>\n<li style=\"font-weight: 400;\">Greater productivity\u2014research has shown that the range of experience, expertise and cognitive styles that are implicit in a diverse workforce improve complex problem-solving, innovation and productivity. Additional benefit: responsiveness\u2014A study conducted in Australia found that \u201cwhen diversity is recognised and employees feel included they have a better responsiveness to changing customer needs.\u201d<a class=\"footnote\" title=\"Grey, Justin. &quot;Study Finds Diverse, Inclusive Workplaces More Productive.&quot; MyBusiness. January 21, 2013. Accessed September 14, 2019.\" id=\"return-footnote-1215-5\" href=\"#footnote-1215-5\" aria-label=\"Footnote 5\"><sup class=\"footnote\">[5]<\/sup><\/a><\/li>\n<li style=\"font-weight: 400;\">Greater personal and professional growth\u2014learning to working across and leverage differences can be an enriching experience and an opportunity to build a diverse network and develop a range of high-value soft skills including communication, empathy, collaborative problem-solving and multicultural awareness. To that point, GGSC reports that a study published in Psychological Science found that \u201csocial and emotional intelligence rises as we interact with more kinds of people.\u201d<a class=\"footnote\" title=\"&quot;Diversity Defined: Why Practice It?&quot; Greater Good Magazine. Accessed September 14, 2019.\" id=\"return-footnote-1215-6\" href=\"#footnote-1215-6\" aria-label=\"Footnote 6\"><sup class=\"footnote\">[6]<\/sup><\/a><\/li>\n<\/ol>\n<div class=\"textbox examples\">\n<h3>CAse study: Little red hen<\/h3>\n<p>The Little Red Hen business started as a nursery in 1993. The nursery was a place where those with developmental disabilities, such as autism, cerebral palsy, epilepsy, and Down Syndrome were employed as a means of instilling social and work skills.<\/p>\n<p>Today Little Red Hen has become a Non-profit 501(c)(3) corporation that has grown to 6 locations: Nursery, Gift, Kitchen, Vintage, Floral, and Home. Employees generally come from High School and Adult Special Education programs and perform most of the necessary work of a retailer: waiting on customers, stocking shelves, and point-of-sale data entry. No employee is paid below minimum wage at LRH.<\/p>\n<p>How does Little Red Hen benefit from their diverse employee base? One obvious way is how the business has grown to multiple locations and multiple businesses. Another is how they are able to differentiate their businesses from others: #Retail with a Purpose. As 100% of their sales and donations benefit quality programs for children and adults, customers are rewarded for their loyalty to LRH. These programs include early intervention programs, social groups, and educational activities.<\/p>\n<p style=\"text-align: center;\">\u201cThe nicest people that I have ever dealt with.\u201d<\/p>\n<p style=\"text-align: center;\">\u201cTheir service is friendly, sweet, just top shelf.\u201d<\/p>\n<p>\u00a0Customer testimonials tell the story of the quality of the operation. Unlike other employers that have to motivate employees, the workers at Little Red Hen are thrilled to be employed and are highly motivated. Their different experiences, perspectives and cognitive styles result in greater creativity, innovation, and diversity of thought.<\/p>\n<p>Little Red Hen is more than just another retailer, they are an essential part of the community.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-7434 size-full\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/3843\/2022\/05\/12184138\/image12.jpg\" alt=\"Little Red Hen company logo, which is a cartoon hen with a red apron on. Below the company's name is its description: &quot;A 501(c)(3) Non-profit Corporation. Serving Children and Adults with Developmental Disabilities&quot;.\" width=\"417\" height=\"125\" \/><\/p>\n<h4>Sources:<\/h4>\n<p>Little Red Hen. https:\/\/www.littleredhen.org\/ Accessed May 26, 2022.<\/p>\n<\/div>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-1215\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Benefits of Diversity. <strong>Authored by<\/strong>: Nina Burokas. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>Case Study: Little Red Hen. <strong>Authored by<\/strong>: Robert Danielson. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>wocintech (microsoft) - 134. <strong>Authored by<\/strong>: WOCinTech Chat. <strong>Provided by<\/strong>: Flickr. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/flic.kr\/p\/FsLtEA\">https:\/\/flic.kr\/p\/FsLtEA<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Specific attribution<\/div><ul class=\"citation-list\"><li>Untitled. <strong>Authored by<\/strong>: Gerd Altmann. <strong>Provided by<\/strong>: Pixabay. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/pixabay.com\/illustrations\/teamwork-team-gear-gears-drive-2198961\/\">https:\/\/pixabay.com\/illustrations\/teamwork-team-gear-gears-drive-2198961\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/about\/cc0\">CC0: No Rights Reserved<\/a><\/em>. <strong>License Terms<\/strong>: Pixabay License<\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section><hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-1215-1\">\"<a href=\"https:\/\/greatergood.berkeley.edu\/topic\/diversity\/definition\" target=\"_blank\" rel=\"noopener\">Diversity Defined: What is Diversity?<\/a>\" <em>Greater Good Magazine<\/em>. Accessed September 14, 2019. <a href=\"#return-footnote-1215-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-1215-2\">Hunt, Vivian, Sara Prince, Sundiatu Dixon-Fyle, and Lareina Yee. \"<a href=\"https:\/\/www.mckinsey.com\/~\/media\/McKinsey\/Business%20Functions\/Organization\/Our%20Insights\/Delivering%20through%20diversity\/Delivering-through-diversity_full-report.ashx\" target=\"_blank\" rel=\"noopener\">Delivering Through Diversity.<\/a>\" McKinsey &amp; Company. January 2018. Accessed September 14, 2019. <a href=\"#return-footnote-1215-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><li id=\"footnote-1215-3\">Ibid. <a href=\"#return-footnote-1215-3\" class=\"return-footnote\" aria-label=\"Return to footnote 3\">&crarr;<\/a><\/li><li id=\"footnote-1215-4\">Reynolds, Katie. \"<a href=\"https:\/\/www.hult.edu\/blog\/benefits-challenges-cultural-diversity-workplace\/#creativity\" target=\"_blank\" rel=\"noopener\">13 benefits and Challenges of Cultural Diversity in the Workplace<\/a>.\" Hult International Business School. February 2019. Accessed September 14, 2019. <a href=\"#return-footnote-1215-4\" class=\"return-footnote\" aria-label=\"Return to footnote 4\">&crarr;<\/a><\/li><li id=\"footnote-1215-5\">Grey, Justin. \"<a href=\"https:\/\/www.mybusiness.com.au\/human-resources\/868-study-finds-diverse-inclusive-workplaces-more-productive\" target=\"_blank\" rel=\"noopener\">Study Finds Diverse, Inclusive Workplaces More Productive.<\/a>\" MyBusiness. January 21, 2013. Accessed September 14, 2019. <a href=\"#return-footnote-1215-5\" class=\"return-footnote\" aria-label=\"Return to footnote 5\">&crarr;<\/a><\/li><li id=\"footnote-1215-6\">\"<a href=\"https:\/\/greatergood.berkeley.edu\/topic\/diversity\/definition#why-practice-diversity\" target=\"_blank\" rel=\"noopener\">Diversity Defined: Why Practice It?<\/a>\" Greater Good Magazine. Accessed September 14, 2019. <a href=\"#return-footnote-1215-6\" class=\"return-footnote\" aria-label=\"Return to footnote 6\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":17,"menu_order":13,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Benefits of Diversity\",\"author\":\"Nina Burokas\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"wocintech (microsoft) - 134\",\"author\":\"WOCinTech Chat\",\"organization\":\"Flickr\",\"url\":\"https:\/\/flic.kr\/p\/FsLtEA\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc-attribution\",\"description\":\"Untitled\",\"author\":\"Gerd Altmann\",\"organization\":\"Pixabay\",\"url\":\"https:\/\/pixabay.com\/illustrations\/teamwork-team-gear-gears-drive-2198961\/\",\"project\":\"\",\"license\":\"cc0\",\"license_terms\":\"Pixabay License\"},{\"type\":\"original\",\"description\":\"Case Study: Little Red Hen\",\"author\":\"Robert Danielson\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","CANDELA_OUTCOMES_GUID":"706d6cae-1726-4389-9b06-b76915db0b0b, 6c2c857c-3bb8-4469-9984-08a20b0598df","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-1215","chapter","type-chapter","status-publish","hentry"],"part":1200,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/pressbooks\/v2\/chapters\/1215","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":18,"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/pressbooks\/v2\/chapters\/1215\/revisions"}],"predecessor-version":[{"id":3462,"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/pressbooks\/v2\/chapters\/1215\/revisions\/3462"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/pressbooks\/v2\/parts\/1200"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/pressbooks\/v2\/chapters\/1215\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/wp\/v2\/media?parent=1215"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/pressbooks\/v2\/chapter-type?post=1215"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/wp\/v2\/contributor?post=1215"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-humanresourcesmgmt\/wp-json\/wp\/v2\/license?post=1215"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}