What you’ll learn to do: Describe the key components of effective communication in contemporary organizational life

All organizations communicate. They communicate internally with their employees and externally with their stakeholders, their customers and their communities. Organizations that communicate well—and ethically—are a step ahead of their competitors, because communication is how employees understand an organization’s mission and goals, and how their roles support them.

Communication is more than just a quick conversation or a written memo. Knowing the components of communication, the types of communication, and the barriers of the communication process are key in understanding what good organizational communication should look like.