{"id":698,"date":"2019-04-17T20:01:22","date_gmt":"2019-04-17T20:01:22","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/?post_type=chapter&#038;p=698"},"modified":"2024-04-24T22:45:59","modified_gmt":"2024-04-24T22:45:59","slug":"leadership-roles-and-issues","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/chapter\/leadership-roles-and-issues\/","title":{"raw":"Leadership Roles and Issues","rendered":"Leadership Roles and Issues"},"content":{"raw":"<div class=\"textbox learning-objectives\">\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n \t<li>Identify contemporary leadership roles<\/li>\r\n \t<li>Discuss common issues leaders must face<\/li>\r\n<\/ul>\r\n<\/div>\r\n<h2>Leadership Roles<\/h2>\r\nLeaders are leaders because they\u2019re asked to face new challenges and take on new roles all the time. The most successful of them are able to adjust and put their leadership skills to work in these new atmospheres. Let\u2019s take a look at some of the demands today\u2019s business are asking their leaders to shoulder.\r\n<h3>Providing Team Leadership<\/h3>\r\n<img class=\"alignright wp-image-1070\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4052\/2019\/04\/29192805\/luca-bravo-414354-unsplash-1024x683.jpg\" alt=\"several individuals hiking\" width=\"400\" height=\"267\" \/>We discussed teams and team management in an earlier module. But what of the organization that decides to adopt a team approach. Traditional leadership roles are very different from that of a team leader. How do leaders move from a world of individualism to one of teams?\r\n\r\nThe command-and-control aspects in the world of individualism no longer make sense in the team environment, so this is one reason why some leaders find it impossible to adapt. Those leaders that have a more authoritarian style are likely to struggle and even fail here. But those that have a strong participative leadership style might take to team leadership like an organizational duck to water, and a large percentage of those with other leadership styles can adapt and learn.\r\n\r\nLeaders being asked to become effective team leaders are expected to share information, give up authority, trust others and understand when to intervene. They often act more as facilitators than they do leaders. It\u2019s often a bit of a balancing act\u2014especially at first\u2014to determine when a team needs more autonomy and when the leader needs to jump in.\r\n<h3>Management<\/h3>\r\nLeaders often assume the \u201cmanagement\u201d responsibilities around a team, like coaching, handling disciplinary issues, reviewing performance, training and communication. In addition, team leaders need to take on these four roles:\r\n<ul>\r\n \t<li><strong>Liaisons with external constituencies.<\/strong> The team leader represents the team to all external parties, including upper management, customers and suppliers. In this capacity, the team leader can obtain resources for the team, clarify expectations with outside parties and seek out information necessary for the team to do its job.<\/li>\r\n \t<li><strong>Troubleshooter.<\/strong> Team leaders are often called upon to solve team problems, whether they\u2019re internal or whether they need external intervention, like gaining additional resources.<\/li>\r\n \t<li><strong>Conflict managers.<\/strong> When disagreements occur, the team leader helps to manage them in an equitable way and tries to minimize the disruption of the disagreement.<\/li>\r\n \t<li><strong>Coaches.<\/strong> Team leaders are looked upon to provide coaching and even some cheerleading, to support and improve the team\u2019s performance.<\/li>\r\n<\/ul>\r\nIt\u2019s with these four roles that team leaders focus on managing the team\u2019s external boundary and facilitate the team\u2019s process.\r\n<div class=\"textbox tryit\">\r\n<h3>Practice Question<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/be7f121c-3e88-4d2a-8656-8455954ab774\r\n\r\n<\/div>\r\n<h3>Mentoring<\/h3>\r\n<img class=\"alignright wp-image-1071\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4052\/2019\/04\/29193045\/monica-melton-467245-unsplash-1024x683.jpg\" alt=\"an older man helping a young woman fill out paperwork\" width=\"400\" height=\"267\" \/>Leaders are often called upon to share their knowledge and skill with less-experienced employees who are new or show potential to hold similar positions one day. Some companies have formal mentor programs that call upon their leaders to share knowledge and spend time with high-potential younger employees, and in other organizations it\u2019s informal.\r\n\r\nIn a typical mentor\/mentee relationship, the mentor provides guidance and assesses the skills of the mentee through observation and modeling. He or she would provide advice on handling a particular situation, and then follow up at a later time to understand the outcome of the mentee\u2019s issue, guiding him or her through any fallout or feedback that may have occurred. A mentor might act as a sounding board for ideas the mentee has but is reluctant to share with direct supervisors. These actions help the mentee build skills.\r\n\r\nMentors also lobby on behalf of their mentees, helping them gain visibility through special assignments, helping them earn promotions or salary increases, and advocates for him or her in higher circles within the organization.\r\n\r\nThese are all great situations for the mentee, but what about the mentor? Do they benefit? Absolutely! Mentees provide the mentor, who is presumably at a higher level, unfiltered access to the attitudes and sentiments of the lower echelons of the organization. The mentor\/mentee relationship is an important communication channel to identify issues before they become issues. Mentoring can also provide personal satisfaction to senior executives, who get the opportunity to share their knowledge and experience with others.\r\n\r\nThe organization also sees a benefit from a mentor\/mentee relationship. Mentees are often more motivated and less likely to quit, so mentor\/mentee programs directly impact innovation, motivation and turnover.\r\n\r\nHowever, there are some drawbacks of the mentor\/mentee program: women and minorities are less likely to be chosen, because mentors are, more often than not, white males, and people naturally choose to mentor those they relate to the easiest. However, organizations are creating formal programs to ensure that more women and minorities can benefit from this experience.\r\n<div class=\"textbox tryit\">\r\n<h3>Practice Question<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/be7f121c-3e88-4d2a-8656-8455954ab774\r\n\r\n<\/div>\r\n<h2>Issues in Leadership<\/h2>\r\nNow that we've talked about the various roles a leader can be called on to fill, what about some of the bigger issues in today\u2019s environment?\r\n<h3>New Technology<\/h3>\r\nA retail company is testing the use of artificial intelligence for their email marketing. An employee writes an email that lets their customers know about an event or a sale going on in the store that weekend. Artificial intelligence then writes seven more email subject lines for that same email. They send all eight to a test group of their loyal shoppers, and over the course of a couple hours, the company is able to determine which of those eight subject lines entices customers to open the email. That subject line is then put on emails to all the other loyal customers in the retail chain.\r\n\r\n<img class=\"alignright wp-image-1072\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4052\/2019\/04\/29193433\/neonbrand-570373-unsplash-1024x683.jpg\" alt=\"a person typing on a laptop\" width=\"400\" height=\"267\" \/>The objective of using artificial intelligence to write emails is to attempt to increase email open rates. In fact, this retail company is experiencing a 5% increase in open rates, which translates to approximately eight more transactions per weekend in each of the retail chain\u2019s stores across the country.\r\n\r\nA leader was once called upon to manage the employee who was clever enough to write a subject line that enticed customers to open emails. Now that leader is tasked with identifying technology that will help them increase the effectiveness of their email marketing programs, but they need to manage that technology, and the employees who are manipulating that technology for results.\r\n\r\nTechnology will disrupt the workforce (that retail company didn\u2019t need to hire a marketer to write emails, after all) and it will provide all the \u201cbig data\u201d the leader could ever want to make decisions about how to market to customers. Technology is an ever-changing tide of new information that\u2019s difficult to stay on top of and difficult to manage once its within the walls of the organization. Leaders must find a way to provide guidance for employees, reinforce the company\u2019s mission and vision, and incorporate these new options into daily operations.\r\n<h3>Industry Disruption<\/h3>\r\nTechnology is often the fuel for industry disruption. Leaders today are unwittingly forced into change management situations when a new business model pops up and changes all the rules they\u2019ve been operating under.\r\n<div class=\"textbox examples\">\r\n<h3>New Competition<\/h3>\r\nSatellite dish and cable companies were charging outlandish amounts of money per month for their television services having entered most large markets thirty years before, disrupting the broadcast television market. They were getting fat off their profits when a little company called Netflix started sending DVDs by mail .\u00a0.\u00a0. and then went online.\u00a0Netflix was a market disruptor, and other options like Hulu followed soon behind them.\r\n\r\nTransactional leaders quickly found themselves smack in the middle of change management situation\u2014trying to determine how their companies could reposition themselves and distinguish them in the market, and then provide that new vision to their employees.\r\n\r\nLeaders at the U.S. Postal Service found themselves doing it when faced with FedEx; cab and limousine services all over the country found themselves doing it when Uber and Lyft arrived on people\u2019s cell phones.\r\n\r\n<\/div>\r\nHas our last hundred years of research prepared us for the choppy waters these digital times have presented to us? Certainly, organizations are not just looking for the leader who can react to the industry disruption being forced upon them, but the leader that can do a little disrupting. According to research done by Forrester, a research and advisory firm, qualities that leader may need to have include:[footnote]McQuivey, James L., Michelle Moorehead, Ryan Trafton, and Kara Hartig. \"Leadership In The Age Of The Customer: Customer-Obsessed Leaders Do Five Things Right.\" Forrester. April 26, 2016. Accessed May 07, 2019. <a href=\"https:\/\/www.forrester.com\/report\/Leadership+In+The+Age+Of+The+Customer\/-\/E-RES134101#\" target=\"_blank\" rel=\"noopener\">www.forrester.com\/report\/Leadership+In+The+Age+Of+The+Customer\/-\/E-RES134101<\/a>.[\/footnote]\r\n<ul>\r\n \t<li>Ability to break barriers<\/li>\r\n \t<li>Liberate talent and free people from \u201crules\u201d<\/li>\r\n \t<li>Be a model of behavior<\/li>\r\n \t<li>Put innovation on display<\/li>\r\n<\/ul>\r\nIf that seems a little vague, it is! As we move to a customer focused business world, industry disruption will continue to raise the bar to new and innovative heights. Leaders will either be leading the charge or responding in kind.\r\n<h3>Dispersed Workforces<\/h3>\r\n<img class=\"alignright wp-image-1069\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4052\/2019\/04\/29192318\/laptop-2055522_1920-1024x678.jpg\" alt=\"decorative image\" width=\"400\" height=\"265\" \/>A 2023 Forbes study indicated that 12.7% of full-time employees now work from home, which is significantly higher than the 2.9% of work from home employees in 2017.[footnote]Haan, Jennifer. \"Remote Work Statistics And Trends In 2023\". June 12 2023. Accessed November 3 2023. https:\/\/www.forbes.com\/advisor\/business\/remote-work-statistics\/#sources_section[\/footnote][footnote]Parris, Jennifer. \"The State of Telecommuting in the U.S. in 2017.\" 1 Million for Work Flexibility. June 28, 2017. Accessed May 07, 2019. <a href=\"https:\/\/www.workflexibility.org\/state-of-telecommuting-us-2017\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.workflexibility.org\/state-of-telecommuting-us-2017\/<\/a>.[\/footnote] As a leader, it can be challenging to keep employees connected to the company\u2019s vision\u2014and each other\u2014when they\u2019re not physically present in the workplace, though many employees appreciate the unique benefits of working from home.\r\n\r\nAs one leadership assessment concluded, \u201cLeadership is leadership. Being authentic, connecting with others, promoting inclusiveness, networking, and all of the interpersonal skills that build relationships and trust are always important.\u201d The application of those skills, however, is different, and leaders must learn to be deliberate and intentional in executing those skills.\r\n\r\nDispersed workforces require an understanding of culture (as sometimes these virtual teams are global), an effort to include all members, and leadership focus on reinforcing goals, celebrating wins and maintaining a connection to the organization\u2019s vision.\r\n<div class=\"textbox tryit\">\r\n<h3>PRactice Question<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/2a5a5428-bb72-4aae-a87d-9d881ec3dbdd\r\n\r\n<\/div>\r\nLeaders assume roles and navigate issues so that their employees can perform at the highest possible level with as few disruptions as possible. Contemporary leaders face new roles and issues every day in this fast-paced world. Real leaders will continue to emerge as new situations present themselves.","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Identify contemporary leadership roles<\/li>\n<li>Discuss common issues leaders must face<\/li>\n<\/ul>\n<\/div>\n<h2>Leadership Roles<\/h2>\n<p>Leaders are leaders because they\u2019re asked to face new challenges and take on new roles all the time. The most successful of them are able to adjust and put their leadership skills to work in these new atmospheres. Let\u2019s take a look at some of the demands today\u2019s business are asking their leaders to shoulder.<\/p>\n<h3>Providing Team Leadership<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1070\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4052\/2019\/04\/29192805\/luca-bravo-414354-unsplash-1024x683.jpg\" alt=\"several individuals hiking\" width=\"400\" height=\"267\" \/>We discussed teams and team management in an earlier module. But what of the organization that decides to adopt a team approach. Traditional leadership roles are very different from that of a team leader. How do leaders move from a world of individualism to one of teams?<\/p>\n<p>The command-and-control aspects in the world of individualism no longer make sense in the team environment, so this is one reason why some leaders find it impossible to adapt. Those leaders that have a more authoritarian style are likely to struggle and even fail here. But those that have a strong participative leadership style might take to team leadership like an organizational duck to water, and a large percentage of those with other leadership styles can adapt and learn.<\/p>\n<p>Leaders being asked to become effective team leaders are expected to share information, give up authority, trust others and understand when to intervene. They often act more as facilitators than they do leaders. It\u2019s often a bit of a balancing act\u2014especially at first\u2014to determine when a team needs more autonomy and when the leader needs to jump in.<\/p>\n<h3>Management<\/h3>\n<p>Leaders often assume the \u201cmanagement\u201d responsibilities around a team, like coaching, handling disciplinary issues, reviewing performance, training and communication. In addition, team leaders need to take on these four roles:<\/p>\n<ul>\n<li><strong>Liaisons with external constituencies.<\/strong> The team leader represents the team to all external parties, including upper management, customers and suppliers. In this capacity, the team leader can obtain resources for the team, clarify expectations with outside parties and seek out information necessary for the team to do its job.<\/li>\n<li><strong>Troubleshooter.<\/strong> Team leaders are often called upon to solve team problems, whether they\u2019re internal or whether they need external intervention, like gaining additional resources.<\/li>\n<li><strong>Conflict managers.<\/strong> When disagreements occur, the team leader helps to manage them in an equitable way and tries to minimize the disruption of the disagreement.<\/li>\n<li><strong>Coaches.<\/strong> Team leaders are looked upon to provide coaching and even some cheerleading, to support and improve the team\u2019s performance.<\/li>\n<\/ul>\n<p>It\u2019s with these four roles that team leaders focus on managing the team\u2019s external boundary and facilitate the team\u2019s process.<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"assessment_practice_be7f121c-3e88-4d2a-8656-8455954ab774\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/be7f121c-3e88-4d2a-8656-8455954ab774?iframe_resize_id=assessment_practice_id_be7f121c-3e88-4d2a-8656-8455954ab774\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<h3>Mentoring<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1071\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4052\/2019\/04\/29193045\/monica-melton-467245-unsplash-1024x683.jpg\" alt=\"an older man helping a young woman fill out paperwork\" width=\"400\" height=\"267\" \/>Leaders are often called upon to share their knowledge and skill with less-experienced employees who are new or show potential to hold similar positions one day. Some companies have formal mentor programs that call upon their leaders to share knowledge and spend time with high-potential younger employees, and in other organizations it\u2019s informal.<\/p>\n<p>In a typical mentor\/mentee relationship, the mentor provides guidance and assesses the skills of the mentee through observation and modeling. He or she would provide advice on handling a particular situation, and then follow up at a later time to understand the outcome of the mentee\u2019s issue, guiding him or her through any fallout or feedback that may have occurred. A mentor might act as a sounding board for ideas the mentee has but is reluctant to share with direct supervisors. These actions help the mentee build skills.<\/p>\n<p>Mentors also lobby on behalf of their mentees, helping them gain visibility through special assignments, helping them earn promotions or salary increases, and advocates for him or her in higher circles within the organization.<\/p>\n<p>These are all great situations for the mentee, but what about the mentor? Do they benefit? Absolutely! Mentees provide the mentor, who is presumably at a higher level, unfiltered access to the attitudes and sentiments of the lower echelons of the organization. The mentor\/mentee relationship is an important communication channel to identify issues before they become issues. Mentoring can also provide personal satisfaction to senior executives, who get the opportunity to share their knowledge and experience with others.<\/p>\n<p>The organization also sees a benefit from a mentor\/mentee relationship. Mentees are often more motivated and less likely to quit, so mentor\/mentee programs directly impact innovation, motivation and turnover.<\/p>\n<p>However, there are some drawbacks of the mentor\/mentee program: women and minorities are less likely to be chosen, because mentors are, more often than not, white males, and people naturally choose to mentor those they relate to the easiest. However, organizations are creating formal programs to ensure that more women and minorities can benefit from this experience.<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"assessment_practice_be7f121c-3e88-4d2a-8656-8455954ab774\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/be7f121c-3e88-4d2a-8656-8455954ab774?iframe_resize_id=assessment_practice_id_be7f121c-3e88-4d2a-8656-8455954ab774\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<h2>Issues in Leadership<\/h2>\n<p>Now that we&#8217;ve talked about the various roles a leader can be called on to fill, what about some of the bigger issues in today\u2019s environment?<\/p>\n<h3>New Technology<\/h3>\n<p>A retail company is testing the use of artificial intelligence for their email marketing. An employee writes an email that lets their customers know about an event or a sale going on in the store that weekend. Artificial intelligence then writes seven more email subject lines for that same email. They send all eight to a test group of their loyal shoppers, and over the course of a couple hours, the company is able to determine which of those eight subject lines entices customers to open the email. That subject line is then put on emails to all the other loyal customers in the retail chain.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1072\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4052\/2019\/04\/29193433\/neonbrand-570373-unsplash-1024x683.jpg\" alt=\"a person typing on a laptop\" width=\"400\" height=\"267\" \/>The objective of using artificial intelligence to write emails is to attempt to increase email open rates. In fact, this retail company is experiencing a 5% increase in open rates, which translates to approximately eight more transactions per weekend in each of the retail chain\u2019s stores across the country.<\/p>\n<p>A leader was once called upon to manage the employee who was clever enough to write a subject line that enticed customers to open emails. Now that leader is tasked with identifying technology that will help them increase the effectiveness of their email marketing programs, but they need to manage that technology, and the employees who are manipulating that technology for results.<\/p>\n<p>Technology will disrupt the workforce (that retail company didn\u2019t need to hire a marketer to write emails, after all) and it will provide all the \u201cbig data\u201d the leader could ever want to make decisions about how to market to customers. Technology is an ever-changing tide of new information that\u2019s difficult to stay on top of and difficult to manage once its within the walls of the organization. Leaders must find a way to provide guidance for employees, reinforce the company\u2019s mission and vision, and incorporate these new options into daily operations.<\/p>\n<h3>Industry Disruption<\/h3>\n<p>Technology is often the fuel for industry disruption. Leaders today are unwittingly forced into change management situations when a new business model pops up and changes all the rules they\u2019ve been operating under.<\/p>\n<div class=\"textbox examples\">\n<h3>New Competition<\/h3>\n<p>Satellite dish and cable companies were charging outlandish amounts of money per month for their television services having entered most large markets thirty years before, disrupting the broadcast television market. They were getting fat off their profits when a little company called Netflix started sending DVDs by mail .\u00a0.\u00a0. and then went online.\u00a0Netflix was a market disruptor, and other options like Hulu followed soon behind them.<\/p>\n<p>Transactional leaders quickly found themselves smack in the middle of change management situation\u2014trying to determine how their companies could reposition themselves and distinguish them in the market, and then provide that new vision to their employees.<\/p>\n<p>Leaders at the U.S. Postal Service found themselves doing it when faced with FedEx; cab and limousine services all over the country found themselves doing it when Uber and Lyft arrived on people\u2019s cell phones.<\/p>\n<\/div>\n<p>Has our last hundred years of research prepared us for the choppy waters these digital times have presented to us? Certainly, organizations are not just looking for the leader who can react to the industry disruption being forced upon them, but the leader that can do a little disrupting. According to research done by Forrester, a research and advisory firm, qualities that leader may need to have include:<a class=\"footnote\" title=\"McQuivey, James L., Michelle Moorehead, Ryan Trafton, and Kara Hartig. &quot;Leadership In The Age Of The Customer: Customer-Obsessed Leaders Do Five Things Right.&quot; Forrester. April 26, 2016. Accessed May 07, 2019. www.forrester.com\/report\/Leadership+In+The+Age+Of+The+Customer\/-\/E-RES134101.\" id=\"return-footnote-698-1\" href=\"#footnote-698-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a><\/p>\n<ul>\n<li>Ability to break barriers<\/li>\n<li>Liberate talent and free people from \u201crules\u201d<\/li>\n<li>Be a model of behavior<\/li>\n<li>Put innovation on display<\/li>\n<\/ul>\n<p>If that seems a little vague, it is! As we move to a customer focused business world, industry disruption will continue to raise the bar to new and innovative heights. Leaders will either be leading the charge or responding in kind.<\/p>\n<h3>Dispersed Workforces<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-1069\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/4052\/2019\/04\/29192318\/laptop-2055522_1920-1024x678.jpg\" alt=\"decorative image\" width=\"400\" height=\"265\" \/>A 2023 Forbes study indicated that 12.7% of full-time employees now work from home, which is significantly higher than the 2.9% of work from home employees in 2017.<a class=\"footnote\" title=\"Haan, Jennifer. &quot;Remote Work Statistics And Trends In 2023&quot;. June 12 2023. Accessed November 3 2023. https:\/\/www.forbes.com\/advisor\/business\/remote-work-statistics\/#sources_section\" id=\"return-footnote-698-2\" href=\"#footnote-698-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a><a class=\"footnote\" title=\"Parris, Jennifer. &quot;The State of Telecommuting in the U.S. in 2017.&quot; 1 Million for Work Flexibility. June 28, 2017. Accessed May 07, 2019. https:\/\/www.workflexibility.org\/state-of-telecommuting-us-2017\/.\" id=\"return-footnote-698-3\" href=\"#footnote-698-3\" aria-label=\"Footnote 3\"><sup class=\"footnote\">[3]<\/sup><\/a> As a leader, it can be challenging to keep employees connected to the company\u2019s vision\u2014and each other\u2014when they\u2019re not physically present in the workplace, though many employees appreciate the unique benefits of working from home.<\/p>\n<p>As one leadership assessment concluded, \u201cLeadership is leadership. Being authentic, connecting with others, promoting inclusiveness, networking, and all of the interpersonal skills that build relationships and trust are always important.\u201d The application of those skills, however, is different, and leaders must learn to be deliberate and intentional in executing those skills.<\/p>\n<p>Dispersed workforces require an understanding of culture (as sometimes these virtual teams are global), an effort to include all members, and leadership focus on reinforcing goals, celebrating wins and maintaining a connection to the organization\u2019s vision.<\/p>\n<div class=\"textbox tryit\">\n<h3>PRactice Question<\/h3>\n<p>\t<iframe id=\"assessment_practice_2a5a5428-bb72-4aae-a87d-9d881ec3dbdd\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/2a5a5428-bb72-4aae-a87d-9d881ec3dbdd?iframe_resize_id=assessment_practice_id_2a5a5428-bb72-4aae-a87d-9d881ec3dbdd\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<p>Leaders assume roles and navigate issues so that their employees can perform at the highest possible level with as few disruptions as possible. Contemporary leaders face new roles and issues every day in this fast-paced world. Real leaders will continue to emerge as new situations present themselves.<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-698\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Leadership Roles and Issues. <strong>Authored by<\/strong>: Freedom Learning Group. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Specific attribution<\/div><ul class=\"citation-list\"><li>Giau Pass, Italy. <strong>Authored by<\/strong>: Luca Bravo. <strong>Provided by<\/strong>: Unsplash. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/unsplash.com\/photos\/_WiRAWxAhtg\">https:\/\/unsplash.com\/photos\/_WiRAWxAhtg<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/about\/cc0\">CC0: No Rights Reserved<\/a><\/em>. <strong>License Terms<\/strong>: Unsplash License<\/li><li>Don Kao. <strong>Authored by<\/strong>: Monica Melton. <strong>Provided by<\/strong>: Unsplash. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/unsplash.com\/photos\/oc_XTqWezp4\">https:\/\/unsplash.com\/photos\/oc_XTqWezp4<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/about\/cc0\">CC0: No Rights Reserved<\/a><\/em>. <strong>License Terms<\/strong>: Unsplash License<\/li><li>Notes.... <strong>Authored by<\/strong>: NeONBRAND. <strong>Provided by<\/strong>: Unsplash. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/unsplash.com\/photos\/IhsaTDKzdwg\">https:\/\/unsplash.com\/photos\/IhsaTDKzdwg<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/about\/cc0\">CC0: No Rights Reserved<\/a><\/em>. <strong>License Terms<\/strong>: Unsplash License<\/li><li>Laptop Woods. <strong>Authored by<\/strong>: Goumbik. <strong>Provided by<\/strong>: Pixabay. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/pixabay.com\/photos\/laptop-computer-pc-notebook-green-2055522\/\">https:\/\/pixabay.com\/photos\/laptop-computer-pc-notebook-green-2055522\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/about\/cc0\">CC0: No Rights Reserved<\/a><\/em>. <strong>License Terms<\/strong>: Pixabay License<\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section><hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-698-1\">McQuivey, James L., Michelle Moorehead, Ryan Trafton, and Kara Hartig. \"Leadership In The Age Of The Customer: Customer-Obsessed Leaders Do Five Things Right.\" Forrester. April 26, 2016. Accessed May 07, 2019. <a href=\"https:\/\/www.forrester.com\/report\/Leadership+In+The+Age+Of+The+Customer\/-\/E-RES134101#\" target=\"_blank\" rel=\"noopener\">www.forrester.com\/report\/Leadership+In+The+Age+Of+The+Customer\/-\/E-RES134101<\/a>. <a href=\"#return-footnote-698-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-698-2\">Haan, Jennifer. \"Remote Work Statistics And Trends In 2023\". June 12 2023. Accessed November 3 2023. https:\/\/www.forbes.com\/advisor\/business\/remote-work-statistics\/#sources_section <a href=\"#return-footnote-698-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><li id=\"footnote-698-3\">Parris, Jennifer. \"The State of Telecommuting in the U.S. in 2017.\" 1 Million for Work Flexibility. June 28, 2017. Accessed May 07, 2019. <a href=\"https:\/\/www.workflexibility.org\/state-of-telecommuting-us-2017\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.workflexibility.org\/state-of-telecommuting-us-2017\/<\/a>. <a href=\"#return-footnote-698-3\" class=\"return-footnote\" aria-label=\"Return to footnote 3\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":17,"menu_order":10,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Leadership Roles and Issues\",\"author\":\"Freedom Learning Group\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc-attribution\",\"description\":\"Giau Pass, Italy\",\"author\":\"Luca Bravo\",\"organization\":\"Unsplash\",\"url\":\"https:\/\/unsplash.com\/photos\/_WiRAWxAhtg\",\"project\":\"\",\"license\":\"cc0\",\"license_terms\":\"Unsplash License\"},{\"type\":\"cc-attribution\",\"description\":\"Don Kao\",\"author\":\"Monica Melton\",\"organization\":\"Unsplash\",\"url\":\"https:\/\/unsplash.com\/photos\/oc_XTqWezp4\",\"project\":\"\",\"license\":\"cc0\",\"license_terms\":\"Unsplash License\"},{\"type\":\"cc-attribution\",\"description\":\"Notes...\",\"author\":\"NeONBRAND\",\"organization\":\"Unsplash\",\"url\":\"https:\/\/unsplash.com\/photos\/IhsaTDKzdwg\",\"project\":\"\",\"license\":\"cc0\",\"license_terms\":\"Unsplash License\"},{\"type\":\"cc-attribution\",\"description\":\"Laptop Woods\",\"author\":\"Goumbik\",\"organization\":\"Pixabay\",\"url\":\"https:\/\/pixabay.com\/photos\/laptop-computer-pc-notebook-green-2055522\/\",\"project\":\"\",\"license\":\"cc0\",\"license_terms\":\"Pixabay License\"}]","CANDELA_OUTCOMES_GUID":"3a747e44-a951-491e-84e2-e893974c82ba, 12270cd5-292d-402d-887e-42c0dec1350b, 356f5dd4-83a7-42f9-b18f-bde6f71dcef7","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-698","chapter","type-chapter","status-publish","hentry"],"part":34,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters\/698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":15,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters\/698\/revisions"}],"predecessor-version":[{"id":2156,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters\/698\/revisions\/2156"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/parts\/34"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters\/698\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/media?parent=698"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapter-type?post=698"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/contributor?post=698"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/license?post=698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}