{"id":814,"date":"2019-04-24T15:28:29","date_gmt":"2019-04-24T15:28:29","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/?post_type=chapter&#038;p=814"},"modified":"2024-04-24T23:01:15","modified_gmt":"2024-04-24T23:01:15","slug":"developing-and-maintaining-culture","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/chapter\/developing-and-maintaining-culture\/","title":{"raw":"Developing and Maintaining Culture","rendered":"Developing and Maintaining Culture"},"content":{"raw":"<div class=\"textbox learning-objectives\">\r\n<h3>Learning Outcomes<\/h3>\r\n<ul>\r\n \t<li>Discuss organizations\u2019 methods for developing and maintaining culture<\/li>\r\n<\/ul>\r\n<\/div>\r\nThe last section examined a number of internal factors that influence organizational culture. But how do organizations manage these factors? While some examples were discussed in the last section, there are other documents and procedures organizations can use to develop and nurture their culture. This section will explore a variety of methods organizations should use to create a foundation for a strong company culture.\r\n<h2>Vision Statement<\/h2>\r\nAn organization\u2019s vision statement is a broad explanation of what the organization aspires to be. This is not the time to provide detailed goals or explanations but rather a way to inspire employees and customers alike to be a part of the journey. Vision statements are directional and should give insight into where the company is heading. Check out the examples below to gain a better understanding of the broad yet inspiring nature of visions statement:[footnote]Skrabanek, Britt. \"Difference Between Vision and Mission Statements: 25 Examples.\" ClearVoice. August 19, 2018. Accessed April 24, 2019. https:\/\/www.clearvoice.com\/blog\/difference-between-mission-vision-statement-examples\/[\/footnote]\r\n<ul>\r\n \t<li style=\"font-weight: 400;\"><strong>Google:<\/strong> To provide access to the world\u2019s information in one click.<\/li>\r\n \t<li style=\"font-weight: 400;\"><strong>AirBnB:<\/strong> Tapping into the universal human yearning to belong\u2014the desire to feel welcomed, respected, and appreciated for who you are, no matter where you might be.<\/li>\r\n \t<li style=\"font-weight: 400;\"><strong>Toyota:<\/strong> To be the most successful and respected car company in America.<\/li>\r\n \t<li style=\"font-weight: 400;\"><strong>Southwest:<\/strong>\u00a0To become the world\u2019s most loved, most flown, and most profitable airline<\/li>\r\n<\/ul>\r\n<h2>Mission Statement<\/h2>\r\nThere is a common misconception that vision and mission statements are the same thing. However, unlike vision statement, mission statements should clearly define the purpose of your organization. Mission statements focus on what the organization needs to do in order to achieve their vision. While the vision and mission statement work together, the vision statement is broader and focuses on the future whereas the mission statement is more specific and focuses on the now. Below are mission statements from the same four companies we discussed earlier. Compare the vision and mission statements to see how they are closely associated yet different all together:[footnote]Ibid.[\/footnote]\r\n<ul>\r\n \t<li style=\"font-weight: 400;\"><strong>Google:<\/strong> To organize the world\u2019s information and make it universally accessible and useful.<\/li>\r\n \t<li style=\"font-weight: 400;\"><strong>AirBnb:<\/strong> Belong anywhere.<\/li>\r\n \t<li style=\"font-weight: 400;\"><strong>Toyota:<\/strong> To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America.<\/li>\r\n \t<li style=\"font-weight: 400;\"><strong>Southwest:<\/strong> The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit.<\/li>\r\n<\/ul>\r\nhttps:\/\/www.youtube.com\/watch?v=1xs4I349cdc\r\n\r\nBoth vision and mission statements mold organizational culture and provide parameters and goals for employees and leaders to work towards.\r\n<h2>Code of Ethics\/Values Statement<\/h2>\r\nCode of ethics and values statement are used interchangeably. The purpose of a code of ethics is to clearly outline acceptable and unacceptable behavior. Providing behavioral guidelines for employees helps companies align their teams and streamline their processes. A code of ethics also helps to ensure every member of an organization is acting ethically and maintaining the organization\u2019s brand.\r\n\r\nIn addition to setting guidelines, a strong code of ethics should clearly explain how the organization plans to enforce it. The code of conduct should be followed and exemplified in every level of an organization. There should be audits in place to check for ethical behavior and correct any unethical actions immediately. This audit system should be unbiased and consistent. If something is considered a violation of the code of ethics, it is a violation no matter who commits it. Consistency and follow-through are essential to creating a strong and ethical culture.\r\n\r\nA vision statement, mission statement, and values statement all work together to align an organization. These three pieces play a crucial role in outlining acceptable behavior and outlining organizational goals. Without these three things, an organization would fracture and fall apart.\r\n<h2>Policies &amp; Procedures<\/h2>\r\nPolicies and procedures differ from one workplace to the next. Simply put, policies and procedures are created to streamline processes and outline expectations. These can be specific to certain departments or job titles and should be a framework for employees to abide by. While the code of ethics primarily focuses on ethical and unethical behavior, policies and procedures focuses on how to complete important job functions. Watch the video below to better understand why policies and procedures are so important!\r\n\r\n<iframe src=\"\/\/plugin.3playmedia.com\/show?mf=3563460&amp;p3sdk_version=1.10.1&amp;p=20361&amp;pt=369&amp;video_id=rYQZskPrBWQ&amp;video_target=tpm-plugin-6n73i4b0-rYQZskPrBWQ\" width=\"640px\" height=\"420px\" frameborder=\"0\" marginwidth=\"0px\" marginheight=\"0px\"><\/iframe>\r\n<div class=\"textbox tryit\">\r\n<h3>Practice Question<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/604f6a7e-9f9f-48af-b409-2122e70c047a\r\n<\/div>","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Outcomes<\/h3>\n<ul>\n<li>Discuss organizations\u2019 methods for developing and maintaining culture<\/li>\n<\/ul>\n<\/div>\n<p>The last section examined a number of internal factors that influence organizational culture. But how do organizations manage these factors? While some examples were discussed in the last section, there are other documents and procedures organizations can use to develop and nurture their culture. This section will explore a variety of methods organizations should use to create a foundation for a strong company culture.<\/p>\n<h2>Vision Statement<\/h2>\n<p>An organization\u2019s vision statement is a broad explanation of what the organization aspires to be. This is not the time to provide detailed goals or explanations but rather a way to inspire employees and customers alike to be a part of the journey. Vision statements are directional and should give insight into where the company is heading. Check out the examples below to gain a better understanding of the broad yet inspiring nature of visions statement:<a class=\"footnote\" title=\"Skrabanek, Britt. &quot;Difference Between Vision and Mission Statements: 25 Examples.&quot; ClearVoice. August 19, 2018. Accessed April 24, 2019. https:\/\/www.clearvoice.com\/blog\/difference-between-mission-vision-statement-examples\/\" id=\"return-footnote-814-1\" href=\"#footnote-814-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Google:<\/strong> To provide access to the world\u2019s information in one click.<\/li>\n<li style=\"font-weight: 400;\"><strong>AirBnB:<\/strong> Tapping into the universal human yearning to belong\u2014the desire to feel welcomed, respected, and appreciated for who you are, no matter where you might be.<\/li>\n<li style=\"font-weight: 400;\"><strong>Toyota:<\/strong> To be the most successful and respected car company in America.<\/li>\n<li style=\"font-weight: 400;\"><strong>Southwest:<\/strong>\u00a0To become the world\u2019s most loved, most flown, and most profitable airline<\/li>\n<\/ul>\n<h2>Mission Statement<\/h2>\n<p>There is a common misconception that vision and mission statements are the same thing. However, unlike vision statement, mission statements should clearly define the purpose of your organization. Mission statements focus on what the organization needs to do in order to achieve their vision. While the vision and mission statement work together, the vision statement is broader and focuses on the future whereas the mission statement is more specific and focuses on the now. Below are mission statements from the same four companies we discussed earlier. Compare the vision and mission statements to see how they are closely associated yet different all together:<a class=\"footnote\" title=\"Ibid.\" id=\"return-footnote-814-2\" href=\"#footnote-814-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Google:<\/strong> To organize the world\u2019s information and make it universally accessible and useful.<\/li>\n<li style=\"font-weight: 400;\"><strong>AirBnb:<\/strong> Belong anywhere.<\/li>\n<li style=\"font-weight: 400;\"><strong>Toyota:<\/strong> To attract and attain customers with high-valued products and services and the most satisfying ownership experience in America.<\/li>\n<li style=\"font-weight: 400;\"><strong>Southwest:<\/strong> The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit.<\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" id=\"oembed-1\" title=\"How to Write a Mission Statement\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/1xs4I349cdc?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Both vision and mission statements mold organizational culture and provide parameters and goals for employees and leaders to work towards.<\/p>\n<h2>Code of Ethics\/Values Statement<\/h2>\n<p>Code of ethics and values statement are used interchangeably. The purpose of a code of ethics is to clearly outline acceptable and unacceptable behavior. Providing behavioral guidelines for employees helps companies align their teams and streamline their processes. A code of ethics also helps to ensure every member of an organization is acting ethically and maintaining the organization\u2019s brand.<\/p>\n<p>In addition to setting guidelines, a strong code of ethics should clearly explain how the organization plans to enforce it. The code of conduct should be followed and exemplified in every level of an organization. There should be audits in place to check for ethical behavior and correct any unethical actions immediately. This audit system should be unbiased and consistent. If something is considered a violation of the code of ethics, it is a violation no matter who commits it. Consistency and follow-through are essential to creating a strong and ethical culture.<\/p>\n<p>A vision statement, mission statement, and values statement all work together to align an organization. These three pieces play a crucial role in outlining acceptable behavior and outlining organizational goals. Without these three things, an organization would fracture and fall apart.<\/p>\n<h2>Policies &amp; Procedures<\/h2>\n<p>Policies and procedures differ from one workplace to the next. Simply put, policies and procedures are created to streamline processes and outline expectations. These can be specific to certain departments or job titles and should be a framework for employees to abide by. While the code of ethics primarily focuses on ethical and unethical behavior, policies and procedures focuses on how to complete important job functions. Watch the video below to better understand why policies and procedures are so important!<\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/plugin.3playmedia.com\/show?mf=3563460&amp;p3sdk_version=1.10.1&amp;p=20361&amp;pt=369&amp;video_id=rYQZskPrBWQ&amp;video_target=tpm-plugin-6n73i4b0-rYQZskPrBWQ\" width=\"640px\" height=\"420px\" frameborder=\"0\" marginwidth=\"0px\" marginheight=\"0px\"><\/iframe><\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"assessment_practice_604f6a7e-9f9f-48af-b409-2122e70c047a\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/604f6a7e-9f9f-48af-b409-2122e70c047a?iframe_resize_id=assessment_practice_id_604f6a7e-9f9f-48af-b409-2122e70c047a\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe>\n<\/div>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-814\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Developing and Maintaining Culture. <strong>Authored by<\/strong>: Freedom Learning Group. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">All rights reserved content<\/div><ul class=\"citation-list\"><li>How to Write a Mission Statement. <strong>Authored by<\/strong>: virtualstrategist. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/youtu.be\/1xs4I349cdc\">https:\/\/youtu.be\/1xs4I349cdc<\/a>. <strong>License<\/strong>: <em>All Rights Reserved<\/em>. <strong>License Terms<\/strong>: Standard YouTube License<\/li><li>Why you need Workplace Policies &amp; Procedures. <strong>Authored by<\/strong>: Dove Recruitment. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/youtu.be\/rYQZskPrBWQ\">https:\/\/youtu.be\/rYQZskPrBWQ<\/a>. <strong>License<\/strong>: <em>All Rights Reserved<\/em>. <strong>License Terms<\/strong>: Standard YouTube License<\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section><hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-814-1\">Skrabanek, Britt. \"Difference Between Vision and Mission Statements: 25 Examples.\" ClearVoice. August 19, 2018. Accessed April 24, 2019. https:\/\/www.clearvoice.com\/blog\/difference-between-mission-vision-statement-examples\/ <a href=\"#return-footnote-814-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-814-2\">Ibid. <a href=\"#return-footnote-814-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":17,"menu_order":9,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Developing and Maintaining Culture\",\"author\":\"Freedom Learning Group\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"copyrighted_video\",\"description\":\"How to Write a Mission Statement\",\"author\":\"virtualstrategist\",\"organization\":\"\",\"url\":\"https:\/\/youtu.be\/1xs4I349cdc\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"},{\"type\":\"copyrighted_video\",\"description\":\"Why you need Workplace Policies & Procedures\",\"author\":\"Dove Recruitment\",\"organization\":\"\",\"url\":\"https:\/\/youtu.be\/rYQZskPrBWQ\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"}]","CANDELA_OUTCOMES_GUID":"0f76fc95-a39e-4844-ba03-7c8caabc11d8, 3668cb50-c346-4299-8dc6-1470f6fea76b","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-814","chapter","type-chapter","status-publish","hentry"],"part":26,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters\/814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":7,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters\/814\/revisions"}],"predecessor-version":[{"id":2226,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters\/814\/revisions\/2226"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/parts\/26"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapters\/814\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/media?parent=814"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/pressbooks\/v2\/chapter-type?post=814"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/contributor?post=814"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-organizationalbehavior\/wp-json\/wp\/v2\/license?post=814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}