Here are some of the key concepts we discussed in this module:

Productive and efficient active listening and feedback are important skills in your professional, educational, and personal lives.

Hearing is unintentional, whereas listening (by contrast) requires you to pay conscious attention.

Learning how to listen as well as how to provide and receive feedback well will enhance your experiences as a person.

Know the Three A’s of Active Listening: Attention, Attitude, and Adjustment

Active listening takes into account the various barriers that could occur—anticipation, judgement, and emotion.

Be able to describe strategies for note-taking: Lists, Outlines, Concept Maps, and Cornell Method.

Describe different types of nonverbal and verbal effective feedback.