{"id":2187,"date":"2020-10-27T16:33:31","date_gmt":"2020-10-27T16:33:31","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/?post_type=chapter&#038;p=2187"},"modified":"2022-07-26T16:22:41","modified_gmt":"2022-07-26T16:22:41","slug":"roles-in-small-groups","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/chapter\/roles-in-small-groups\/","title":{"raw":"Roles in Small Groups","rendered":"Roles in Small Groups"},"content":{"raw":"<div class=\"textbox learning-objectives\">\r\n<h3>Learning Objectives<\/h3>\r\nIdentify the different roles in small groups.\r\n\r\n<\/div>\r\nIn small groups, members can be assigned roles by themselves or \u201cfall into\u201d roles based on personality, group needs, background, and experience. All these roles will affect the communication in a small group. Group members might perform multiple roles in a particular group, and more than one group member might perform the same role. O\u2019Hair and Wiemann describe three categories of roles that group members tend to assume.[footnote]Wiemann,\u00a0Mary,\u00a0and\u00a0O'Hair,\u00a0Dan.\u00a0<em>Real Communication: An Introduction with Mass Communication<\/em>.\u00a0N.p.,\u00a0Bedford\/St. Martin's,\u00a02012.[\/footnote]\r\n<h3>Task Roles<\/h3>\r\nThese roles relate to what the group wants to accomplish, or what it will take to reach specific goals. An <strong>information giver<\/strong> provides input in group discussions, including feedback, experiences, or opinions. An <strong>information seeker<\/strong> seeks clarity or additional information when others are talking\u2014asking questions like, \u201cCan you tell me more about what you mean by that?\u201d <strong>Elaborators<\/strong> add on to what other group members have said, offering agreement or additional insights. Initiators are good at presenting new ways of thinking about a problem by offering solutions or new ideas. Finally, <strong>administrators<\/strong> take the lead on keeping a discussion, meeting, or exchange moving along, including starting and ending on time.\r\n<h3>Social Roles<\/h3>\r\nSocial roles are typically based on members\u2019 personalities, abilities, background, and interests. <strong>Harmonizers<\/strong> try to resolve differences or tensions in the group. A harmonizer might restate a harsh comment in less abrasive language or offer encouragement to a member who is struggling. <strong>Gatekeepers<\/strong> make sure everyone has a chance to participate and contribute. You might hear a gatekeeper stop and ask a group member who hasn\u2019t commented to add their feedback to an idea. Finally, <strong>sensors<\/strong> are in tune with the group\u2019s feelings and express feedback to try and resolve that feeling. They might say something like, \u201cI feel like we\u2019re really unified right now and making a lot of progress. Shall we keep going for another 15 minutes?\u201d\r\n<h3>Taxonomies of Roles<\/h3>\r\nVarious communication researchers have elaborated other taxonomies\u2014or systems of classification\u2014of group roles.[footnote]https:\/\/www.frontiersin.org\/articles\/10.3389\/fpsyg.2019.01322\/full#B45[\/footnote] For instance,\u00a0Mathieu et al. proposed and validated the Team Role Experience and Orientation (TREO), that includes six team roles:\r\n<ul>\r\n \t<li><strong><img class=\"alignnone wp-image-3862\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155616\/noun_organize_2634904.png\" alt=\"organize\" width=\"40\" height=\"40\" \/>\u00a0Organizer<\/strong>: Structures the team and task to ensure goals are being met<\/li>\r\n \t<li><strong><img class=\"alignnone wp-image-3861\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155614\/noun_to-do_1628179.png\" alt=\"to do list\" width=\"40\" height=\"40\" \/>\u00a0Doer<\/strong>:\u00a0 Completes taskwork<\/li>\r\n \t<li><strong><img class=\"alignnone wp-image-3860\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155613\/noun_Challenges_1677688.png\" alt=\"Goldfish jumping out of bowl\" width=\"40\" height=\"41\" \/>\u00a0Challenger<\/strong>: Challenges the team to question assumptions and approaches to the task<\/li>\r\n \t<li><strong><img class=\"alignnone wp-image-3863\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155850\/noun_Idea_1920080.png\" alt=\"lightbulb\" width=\"40\" height=\"40\" \/>\u00a0Innovator<\/strong>: \u00a0Generates ideas and solutions<\/li>\r\n \t<li><strong><img class=\"alignnone wp-image-3858\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155609\/noun_legos_1580006.png\" alt=\"lego blocks\" width=\"40\" height=\"32\" \/>\u00a0Team Builder<\/strong>: Maintains a positive atmosphere within the team, establishes norms, and supports team decisions.<\/li>\r\n \t<li><strong><img class=\"alignnone wp-image-3857\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155605\/noun_connections_244901.png\" alt=\"network\" width=\"40\" height=\"36\" \/>\u00a0Connector<\/strong>: Connects the team with outside entities.[footnote]Mathieu, John, et al. \"Team effectiveness 1997-2007: A review of recent advancements and a glimpse into the future.\" Journal of management 34.3 (2008): 410-476.[\/footnote]<\/li>\r\n<\/ul>\r\n<h3>Anti-group Roles<\/h3>\r\nUnlike task and social roles, anti-group roles work against the group because they prioritize their own needs over those of the group. You will probably recognize at least some of these roles from your own small group experiences.\r\n\r\n<strong>Blockers<\/strong> shoot down everyone\u2019s ideas and insist on continually bringing up their own ideas even when they have already been rejected by the group. <strong>Avoiders<\/strong> refuse to join in the group discussion and receive others\u2019 ideas with indifference or cynicism. As the term suggests, <strong>recognition seekers<\/strong> try to bring attention to themselves and their accomplishments. <strong>Distractors<\/strong> go off-topic and bring up unrelated ideas during group meetings. Finally, <strong>trolls<\/strong> try to create controversy with irrelevant and provocative comments.\r\n<div class=\"textbox key-takeaways\">\r\n<h3>To Listen: This american life, \"Bad Apples\"<\/h3>\r\nOn this episode of the radio show\u00a0<em>This American Life<\/em>, Will Felps, a researcher from the University of Rotterdam, talks about his work studying \"bad apple\" behavior within groups. The segment offers intriguing insights into the way one bad actor (in this case, literally an actor) can undermine a group. <a href=\"https:\/\/www.thisamericanlife.org\/370\/ruining-it-for-the-rest-of-us\" target=\"_blank\" rel=\"noopener\">Click here to listen to the episode<\/a>; this segment is the Prologue (the first 12 minutes or so).\r\n\r\n<\/div>\r\n&nbsp;\r\n<div class=\"textbox tryit\">\r\n<h3>Practice Question<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/5186c035-ba58-4d20-ad5e-1c6c94cd2f71\r\n\r\n<\/div>\r\n&nbsp;","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Objectives<\/h3>\n<p>Identify the different roles in small groups.<\/p>\n<\/div>\n<p>In small groups, members can be assigned roles by themselves or \u201cfall into\u201d roles based on personality, group needs, background, and experience. All these roles will affect the communication in a small group. Group members might perform multiple roles in a particular group, and more than one group member might perform the same role. O\u2019Hair and Wiemann describe three categories of roles that group members tend to assume.<a class=\"footnote\" title=\"Wiemann,\u00a0Mary,\u00a0and\u00a0O'Hair,\u00a0Dan.\u00a0Real Communication: An Introduction with Mass Communication.\u00a0N.p.,\u00a0Bedford\/St. Martin's,\u00a02012.\" id=\"return-footnote-2187-1\" href=\"#footnote-2187-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a><\/p>\n<h3>Task Roles<\/h3>\n<p>These roles relate to what the group wants to accomplish, or what it will take to reach specific goals. An <strong>information giver<\/strong> provides input in group discussions, including feedback, experiences, or opinions. An <strong>information seeker<\/strong> seeks clarity or additional information when others are talking\u2014asking questions like, \u201cCan you tell me more about what you mean by that?\u201d <strong>Elaborators<\/strong> add on to what other group members have said, offering agreement or additional insights. Initiators are good at presenting new ways of thinking about a problem by offering solutions or new ideas. Finally, <strong>administrators<\/strong> take the lead on keeping a discussion, meeting, or exchange moving along, including starting and ending on time.<\/p>\n<h3>Social Roles<\/h3>\n<p>Social roles are typically based on members\u2019 personalities, abilities, background, and interests. <strong>Harmonizers<\/strong> try to resolve differences or tensions in the group. A harmonizer might restate a harsh comment in less abrasive language or offer encouragement to a member who is struggling. <strong>Gatekeepers<\/strong> make sure everyone has a chance to participate and contribute. You might hear a gatekeeper stop and ask a group member who hasn\u2019t commented to add their feedback to an idea. Finally, <strong>sensors<\/strong> are in tune with the group\u2019s feelings and express feedback to try and resolve that feeling. They might say something like, \u201cI feel like we\u2019re really unified right now and making a lot of progress. Shall we keep going for another 15 minutes?\u201d<\/p>\n<h3>Taxonomies of Roles<\/h3>\n<p>Various communication researchers have elaborated other taxonomies\u2014or systems of classification\u2014of group roles.<a class=\"footnote\" title=\"https:\/\/www.frontiersin.org\/articles\/10.3389\/fpsyg.2019.01322\/full#B45\" id=\"return-footnote-2187-2\" href=\"#footnote-2187-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a> For instance,\u00a0Mathieu et al. proposed and validated the Team Role Experience and Orientation (TREO), that includes six team roles:<\/p>\n<ul>\n<li><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3862\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155616\/noun_organize_2634904.png\" alt=\"organize\" width=\"40\" height=\"40\" \/>\u00a0Organizer<\/strong>: Structures the team and task to ensure goals are being met<\/li>\n<li><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3861\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155614\/noun_to-do_1628179.png\" alt=\"to do list\" width=\"40\" height=\"40\" \/>\u00a0Doer<\/strong>:\u00a0 Completes taskwork<\/li>\n<li><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3860\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155613\/noun_Challenges_1677688.png\" alt=\"Goldfish jumping out of bowl\" width=\"40\" height=\"41\" \/>\u00a0Challenger<\/strong>: Challenges the team to question assumptions and approaches to the task<\/li>\n<li><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3863\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155850\/noun_Idea_1920080.png\" alt=\"lightbulb\" width=\"40\" height=\"40\" \/>\u00a0Innovator<\/strong>: \u00a0Generates ideas and solutions<\/li>\n<li><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3858\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155609\/noun_legos_1580006.png\" alt=\"lego blocks\" width=\"40\" height=\"32\" \/>\u00a0Team Builder<\/strong>: Maintains a positive atmosphere within the team, establishes norms, and supports team decisions.<\/li>\n<li><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3857\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/5348\/2020\/10\/26155605\/noun_connections_244901.png\" alt=\"network\" width=\"40\" height=\"36\" \/>\u00a0Connector<\/strong>: Connects the team with outside entities.<a class=\"footnote\" title=\"Mathieu, John, et al. &quot;Team effectiveness 1997-2007: A review of recent advancements and a glimpse into the future.&quot; Journal of management 34.3 (2008): 410-476.\" id=\"return-footnote-2187-3\" href=\"#footnote-2187-3\" aria-label=\"Footnote 3\"><sup class=\"footnote\">[3]<\/sup><\/a><\/li>\n<\/ul>\n<h3>Anti-group Roles<\/h3>\n<p>Unlike task and social roles, anti-group roles work against the group because they prioritize their own needs over those of the group. You will probably recognize at least some of these roles from your own small group experiences.<\/p>\n<p><strong>Blockers<\/strong> shoot down everyone\u2019s ideas and insist on continually bringing up their own ideas even when they have already been rejected by the group. <strong>Avoiders<\/strong> refuse to join in the group discussion and receive others\u2019 ideas with indifference or cynicism. As the term suggests, <strong>recognition seekers<\/strong> try to bring attention to themselves and their accomplishments. <strong>Distractors<\/strong> go off-topic and bring up unrelated ideas during group meetings. Finally, <strong>trolls<\/strong> try to create controversy with irrelevant and provocative comments.<\/p>\n<div class=\"textbox key-takeaways\">\n<h3>To Listen: This american life, &#8220;Bad Apples&#8221;<\/h3>\n<p>On this episode of the radio show\u00a0<em>This American Life<\/em>, Will Felps, a researcher from the University of Rotterdam, talks about his work studying &#8220;bad apple&#8221; behavior within groups. The segment offers intriguing insights into the way one bad actor (in this case, literally an actor) can undermine a group. <a href=\"https:\/\/www.thisamericanlife.org\/370\/ruining-it-for-the-rest-of-us\" target=\"_blank\" rel=\"noopener\">Click here to listen to the episode<\/a>; this segment is the Prologue (the first 12 minutes or so).<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"textbox tryit\">\n<h3>Practice Question<\/h3>\n<p>\t<iframe id=\"assessment_practice_5186c035-ba58-4d20-ad5e-1c6c94cd2f71\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/5186c035-ba58-4d20-ad5e-1c6c94cd2f71?iframe_resize_id=assessment_practice_id_5186c035-ba58-4d20-ad5e-1c6c94cd2f71\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-2187\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Description of TREO. <strong>Authored by<\/strong>: C. Shawn Burke, Eleni Georganta, Shannon Marlow. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.frontiersin.org\/articles\/10.3389\/fpsyg.2019.01322\/full#B45\">https:\/\/www.frontiersin.org\/articles\/10.3389\/fpsyg.2019.01322\/full#B45<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>Icons. <strong>Provided by<\/strong>: Nounproject. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/nounproject.com\">http:\/\/nounproject.com<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em>. <strong>License Terms<\/strong>: Noun Pro License<\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">Lumen Learning authored content<\/div><ul class=\"citation-list\"><li>Roles in Small Groups. <strong>Authored by<\/strong>: Susan Bagley-Koyle with Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section><hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-2187-1\">Wiemann,\u00a0Mary,\u00a0and\u00a0O'Hair,\u00a0Dan.\u00a0<em>Real Communication: An Introduction with Mass Communication<\/em>.\u00a0N.p.,\u00a0Bedford\/St. Martin's,\u00a02012. <a href=\"#return-footnote-2187-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-2187-2\">https:\/\/www.frontiersin.org\/articles\/10.3389\/fpsyg.2019.01322\/full#B45 <a href=\"#return-footnote-2187-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><li id=\"footnote-2187-3\">Mathieu, John, et al. \"Team effectiveness 1997-2007: A review of recent advancements and a glimpse into the future.\" Journal of management 34.3 (2008): 410-476. <a href=\"#return-footnote-2187-3\" class=\"return-footnote\" aria-label=\"Return to footnote 3\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":161083,"menu_order":5,"template":"","meta":{"_candela_citation":"[{\"type\":\"lumen\",\"description\":\"Roles in Small Groups\",\"author\":\"Susan Bagley-Koyle with Lumen Learning\",\"organization\":\"\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Description of TREO\",\"author\":\"C. Shawn Burke, Eleni Georganta, Shannon Marlow\",\"organization\":\"\",\"url\":\"https:\/\/www.frontiersin.org\/articles\/10.3389\/fpsyg.2019.01322\/full#B45\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Icons\",\"author\":\"\",\"organization\":\"Nounproject\",\"url\":\"nounproject.com\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"Noun Pro License\"}]","CANDELA_OUTCOMES_GUID":"b856861e-57b3-4402-a8b9-f5580d3d1e43, 16f29995-a144-48db-8c8c-c37a8e055ff6","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-2187","chapter","type-chapter","status-publish","hentry"],"part":2171,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/pressbooks\/v2\/chapters\/2187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/wp\/v2\/users\/161083"}],"version-history":[{"count":15,"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/pressbooks\/v2\/chapters\/2187\/revisions"}],"predecessor-version":[{"id":4769,"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/pressbooks\/v2\/chapters\/2187\/revisions\/4769"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/pressbooks\/v2\/parts\/2171"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/pressbooks\/v2\/chapters\/2187\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/wp\/v2\/media?parent=2187"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/pressbooks\/v2\/chapter-type?post=2187"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/wp\/v2\/contributor?post=2187"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-publicspeaking\/wp-json\/wp\/v2\/license?post=2187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}