{"id":2081,"date":"2018-03-27T22:28:01","date_gmt":"2018-03-27T22:28:01","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/?post_type=chapter&#038;p=2081"},"modified":"2026-03-23T21:35:35","modified_gmt":"2026-03-23T21:35:35","slug":"qualities-of-strong-management-leaders","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/chapter\/qualities-of-strong-management-leaders\/","title":{"raw":"Strong Leader Qualities","rendered":"Strong Leader Qualities"},"content":{"raw":"<div class=\"textbox learning-objectives\">\r\n<h3>Learning Objectives<\/h3>\r\n<ul>\r\n \t<li>Identify qualities of strong management leaders<\/li>\r\n<\/ul>\r\n<\/div>\r\nRetail leaders can wear a ton of hats on any given day. A grocery store manager may be stocking shelves, or checking out customers. You might find the manager of a small clothing store putting away clothes from the dressing rooms or cleaning the toilets. Even with all of the tasks to do daily, there are some clear qualities that are common among really great managers.\r\n<ol>\r\n \t<li style=\"font-weight: 400;\">Provides training and instruction to employees.<\/li>\r\n \t<li style=\"font-weight: 400;\">Motivates, praises, rewards <em>and<\/em> offers constructive criticism.<\/li>\r\n \t<li style=\"font-weight: 400;\">Leads by example<\/li>\r\n \t<li style=\"font-weight: 400;\">Has awesome communication skills<\/li>\r\n \t<li style=\"font-weight: 400;\">Seeks information and opinions from everyone on the team, using this information to make decisions.<\/li>\r\n \t<li style=\"font-weight: 400;\">While making efforts to achieve the stores goals, the manager also makes sure everyone is satisfied in their work and work well together.<\/li>\r\n<\/ol>\r\nTransformational leadership involves helping employees to work to the betterment of the group. This can be a helpful style when a manager is trying to turn around a poor-performing business. The manager may try to generate excitement to get the employees on board for change and growing the business!\r\n\r\nThere are situations for various styles of leadership in different situations. An effective manager knows when to use the autocratic style (makes the decision) and \u00a0the democratic style (engages the team before deciding).\r\n\r\n<iframe src=\"\/\/plugin.3playmedia.com\/show?mf=4669123&amp;p3sdk_version=1.10.1&amp;p=20361&amp;pt=573&amp;video_id=yW0CmRqRI9o&amp;video_target=tpm-plugin-mz14rbrk-yW0CmRqRI9o\" width=\"800px\" height=\"500px\" frameborder=\"0\" marginwidth=\"0px\" marginheight=\"0px\"><\/iframe>\r\n\r\nYou can view the <a href=\"https:\/\/course-building.s3-us-west-2.amazonaws.com\/Retail+Managment\/Transcripts\/RetailStoreManagementLessons_trasncript.txt\" target=\"_blank\" rel=\"noopener\">transcript for \"Retail Store Management Lessons\" (opens in new window).<\/a>\r\n<div class=\"textbox key-takeaways\">\r\n<h3>Learn More<\/h3>\r\n<a href=\"https:\/\/smallbusiness.chron.com\/role-team-leader-retail-17324.html\" target=\"_blank\" rel=\"noopener\">Role of a Team Leader in Retail<\/a>\r\n\r\n<\/div>\r\n<div class=\"textbox tryit\">\r\n<h3>Practice Questions<\/h3>\r\nhttps:\/\/assess.lumenlearning.com\/practice\/30eba4a7-554e-464b-a858-f9ed8e80b431\r\n\r\n<\/div>","rendered":"<div class=\"textbox learning-objectives\">\n<h3>Learning Objectives<\/h3>\n<ul>\n<li>Identify qualities of strong management leaders<\/li>\n<\/ul>\n<\/div>\n<p>Retail leaders can wear a ton of hats on any given day. A grocery store manager may be stocking shelves, or checking out customers. You might find the manager of a small clothing store putting away clothes from the dressing rooms or cleaning the toilets. Even with all of the tasks to do daily, there are some clear qualities that are common among really great managers.<\/p>\n<ol>\n<li style=\"font-weight: 400;\">Provides training and instruction to employees.<\/li>\n<li style=\"font-weight: 400;\">Motivates, praises, rewards <em>and<\/em> offers constructive criticism.<\/li>\n<li style=\"font-weight: 400;\">Leads by example<\/li>\n<li style=\"font-weight: 400;\">Has awesome communication skills<\/li>\n<li style=\"font-weight: 400;\">Seeks information and opinions from everyone on the team, using this information to make decisions.<\/li>\n<li style=\"font-weight: 400;\">While making efforts to achieve the stores goals, the manager also makes sure everyone is satisfied in their work and work well together.<\/li>\n<\/ol>\n<p>Transformational leadership involves helping employees to work to the betterment of the group. This can be a helpful style when a manager is trying to turn around a poor-performing business. The manager may try to generate excitement to get the employees on board for change and growing the business!<\/p>\n<p>There are situations for various styles of leadership in different situations. An effective manager knows when to use the autocratic style (makes the decision) and \u00a0the democratic style (engages the team before deciding).<\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/plugin.3playmedia.com\/show?mf=4669123&amp;p3sdk_version=1.10.1&amp;p=20361&amp;pt=573&amp;video_id=yW0CmRqRI9o&amp;video_target=tpm-plugin-mz14rbrk-yW0CmRqRI9o\" width=\"800px\" height=\"500px\" frameborder=\"0\" marginwidth=\"0px\" marginheight=\"0px\"><\/iframe><\/p>\n<p>You can view the <a href=\"https:\/\/course-building.s3-us-west-2.amazonaws.com\/Retail+Managment\/Transcripts\/RetailStoreManagementLessons_trasncript.txt\" target=\"_blank\" rel=\"noopener\">transcript for &#8220;Retail Store Management Lessons&#8221; (opens in new window).<\/a><\/p>\n<div class=\"textbox key-takeaways\">\n<h3>Learn More<\/h3>\n<p><a href=\"https:\/\/smallbusiness.chron.com\/role-team-leader-retail-17324.html\" target=\"_blank\" rel=\"noopener\">Role of a Team Leader in Retail<\/a><\/p>\n<\/div>\n<div class=\"textbox tryit\">\n<h3>Practice Questions<\/h3>\n<p>\t<iframe id=\"assessment_practice_30eba4a7-554e-464b-a858-f9ed8e80b431\" class=\"resizable\" src=\"https:\/\/assess.lumenlearning.com\/practice\/30eba4a7-554e-464b-a858-f9ed8e80b431?iframe_resize_id=assessment_practice_id_30eba4a7-554e-464b-a858-f9ed8e80b431\" frameborder=\"0\" style=\"border:none;width:100%;height:100%;min-height:300px;\"><br \/>\n\t<\/iframe><\/p>\n<\/div>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-2081\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Strong Leader Qualities. <strong>Authored by<\/strong>: Freedom Learning Group. <strong>Provided by<\/strong>: Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">All rights reserved content<\/div><ul class=\"citation-list\"><li>Retail Store Management Lessons - Insights on Mind Set. <strong>Authored by<\/strong>: donmNUL. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/youtu.be\/yW0CmRqRI9o\">https:\/\/youtu.be\/yW0CmRqRI9o<\/a>. <strong>License<\/strong>: <em>All Rights Reserved<\/em>. <strong>License Terms<\/strong>: Standard YouTube License<\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section>","protected":false},"author":62559,"menu_order":9,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Strong Leader Qualities\",\"author\":\"Freedom Learning Group\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"copyrighted_video\",\"description\":\"Retail Store Management Lessons - Insights on Mind Set\",\"author\":\"donmNUL\",\"organization\":\"\",\"url\":\"https:\/\/youtu.be\/yW0CmRqRI9o\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"}]","CANDELA_OUTCOMES_GUID":"a5749643-9fcc-4e2c-8741-37da6426f830, 7a7b55d9-9b27-4292-90a0-7633d53e9f77","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"class_list":["post-2081","chapter","type-chapter","status-publish","hentry"],"part":2062,"_links":{"self":[{"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/pressbooks\/v2\/chapters\/2081","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/wp\/v2\/users\/62559"}],"version-history":[{"count":14,"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/pressbooks\/v2\/chapters\/2081\/revisions"}],"predecessor-version":[{"id":6574,"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/pressbooks\/v2\/chapters\/2081\/revisions\/6574"}],"part":[{"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/pressbooks\/v2\/parts\/2062"}],"metadata":[{"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/pressbooks\/v2\/chapters\/2081\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/wp\/v2\/media?parent=2081"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/pressbooks\/v2\/chapter-type?post=2081"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/wp\/v2\/contributor?post=2081"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/wp-json\/wp\/v2\/license?post=2081"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}