{"id":2236,"date":"2018-03-28T16:51:06","date_gmt":"2018-03-28T16:51:06","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/?post_type=chapter&p=2236"},"modified":"2024-04-25T03:08:31","modified_gmt":"2024-04-25T03:08:31","slug":"introduction-to-atmospheric-principles-and-web-retailers","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wm-retailmanagement\/chapter\/introduction-to-atmospheric-principles-and-web-retailers\/","title":{"raw":"Introduction to Atmosphere in Web Retailing","rendered":"Introduction to Atmosphere in Web Retailing"},"content":{"raw":"

What you'll learn to do:\u00a0Use nonstore-retailing atmospheric principles to analyze current web retailers<\/h2>\r\nConsider Macy\u2019s, Kohl\u2019s, and JC Penney. They are three huge names in retail. Two of the three of them are over a hundred years old. They\u2019ve withstood the test of time by changing when they needed to, adapting to customers\u2019 needs and behaviors. And yet, for two of the three, their sales are declining year over year:\r\n\r\n\"a\r\n\r\nAmazon.com, on the other hand, is enjoying a little bit of prosperity\u2026\r\n\r\n\"Revenue\r\n\r\nSome industry experts predict that brick-and-mortar retail is going to disappear as customers take more and more of their business online. In reality, it\u2019s not likely that brick-and-mortar will disappear. But it\u2019s sure going to change.\r\n\r\nAmazon.com\u2019s market capitalization is at $400 billion, nearly twice that of its closest competitor, Wal-mart. More than half of shoppers making retail purchases are doing so online, and a good many of them on their smartphones. A 2016 survey indicated that 96% of Americans are shopping online and they allocate 36% of their shopping budget to ecommerce platforms.[footnote]https:\/\/www.bigcommerce.com\/press\/releases\/bigcommerce-survey-shows-americans-consider-online-shopping-essential\/<\/a>[\/footnote] Ecommerce is not a trend that\u2019s going away.\r\n\r\nOwners of brick-and-mortar stores are considering ecommerce to support their current business, to attract that elusive customer too busy to come into the store. Other retailers, like JC Penney, Lowe\u2019s and Home Depot, are adding buy-online-pickup-in-store (BOPIS) options to appeal to the shopper that has immediate needs and very little time. And of course, some businesses are just ecommerce platforms, completing transactions in cyberspace and shipping purchases from warehouses.\r\n\r\nRegardless of the approach, an ecommerce platform has to be built with customer behaviors in mind. Just like a brick-and-mortar store, a website must provide an engaging and convenient shopping experience in order to be successful.\r\n\r\nIn this section, we\u2019re going to take a look at how websites employ some of those visual-merchandising type techniques to draw in customers.","rendered":"

What you’ll learn to do:\u00a0Use nonstore-retailing atmospheric principles to analyze current web retailers<\/h2>\n

Consider Macy\u2019s, Kohl\u2019s, and JC Penney. They are three huge names in retail. Two of the three of them are over a hundred years old. They\u2019ve withstood the test of time by changing when they needed to, adapting to customers\u2019 needs and behaviors. And yet, for two of the three, their sales are declining year over year:<\/p>\n

\"a<\/p>\n

Amazon.com, on the other hand, is enjoying a little bit of prosperity\u2026<\/p>\n

\"Revenue<\/p>\n

Some industry experts predict that brick-and-mortar retail is going to disappear as customers take more and more of their business online. In reality, it\u2019s not likely that brick-and-mortar will disappear. But it\u2019s sure going to change.<\/p>\n

Amazon.com\u2019s market capitalization is at $400 billion, nearly twice that of its closest competitor, Wal-mart. More than half of shoppers making retail purchases are doing so online, and a good many of them on their smartphones. A 2016 survey indicated that 96% of Americans are shopping online and they allocate 36% of their shopping budget to ecommerce platforms.[1]<\/sup><\/a> Ecommerce is not a trend that\u2019s going away.<\/p>\n

Owners of brick-and-mortar stores are considering ecommerce to support their current business, to attract that elusive customer too busy to come into the store. Other retailers, like JC Penney, Lowe\u2019s and Home Depot, are adding buy-online-pickup-in-store (BOPIS) options to appeal to the shopper that has immediate needs and very little time. And of course, some businesses are just ecommerce platforms, completing transactions in cyberspace and shipping purchases from warehouses.<\/p>\n

Regardless of the approach, an ecommerce platform has to be built with customer behaviors in mind. Just like a brick-and-mortar store, a website must provide an engaging and convenient shopping experience in order to be successful.<\/p>\n

In this section, we\u2019re going to take a look at how websites employ some of those visual-merchandising type techniques to draw in customers.<\/p>\n\n\t\t\t

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Candela Citations<\/h3>\n\t\t\t\t\t
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CC licensed content, Original<\/div>