Outcome: Communication Channels, Flows, and Networks

What you’ll learn to do: describe typical communication channels, flows, and networks within an organization, and explain when different channels are appropriate

In this section, we’ll look more closely at the patterns of communication in business—who sends the messages, who receives them, and the different types of messages businesses typically use.

The specific things you’ll learn in this section include:

  • Differentiate between face-to-face, written, oral, Web-based, and other common channels of business communication
  • Differentiate between appropriate and inappropriate uses of different communication channels
  • Differentiate between downward, upward, horizontal, diagonal, and external communication flows
  • Differentiate between formal and informal communication networks