{"id":8473,"date":"2016-11-11T19:27:30","date_gmt":"2016-11-11T19:27:30","guid":{"rendered":"https:\/\/courses.lumenlearning.com\/masterybusiness2xngcxmasterspring2016\/?post_type=chapter&#038;p=8473"},"modified":"2019-01-05T01:41:32","modified_gmt":"2019-01-05T01:41:32","slug":"reading-corporate-social-responsibility-3","status":"publish","type":"chapter","link":"https:\/\/courses.lumenlearning.com\/wmintrobusiness\/chapter\/reading-corporate-social-responsibility-3\/","title":{"raw":"Reading: Corporate Social Responsibility","rendered":"Reading: Corporate Social Responsibility"},"content":{"raw":"<a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/143\/2016\/12\/16185635\/3301803046_2604fcfbca_b-1.jpg\"><img class=\"aligncenter wp-image-9037\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/143\/2016\/12\/16185635\/3301803046_2604fcfbca_b-1-300x225.jpg\" alt=\"Photo of snowy landscape with three factory chimneys on the horizon, filling the air with smoke.\" width=\"600\" height=\"450\" \/><\/a>\r\n<h2>History of Corporate Social Responsibility<\/h2>\r\nAmerican President Calvin Coolidge said in the 1920s that \u201cthe chief business of the American people is business.\u201d It was a popular observation in a time of economic prosperity, when issues such as energy security and climate change were practically nonexistent.\r\n\r\nAlmost a century later, things are very different. Now, more than ever, private enterprise is being called upon to exercise social responsibility, especially when it comes to the environment. This trend reflects the\u00a0view\u00a0that companies ought to do more than simply meet the letter of the law and the bare minimum of ethical business behavior. Today\u00a0we discuss the idea of \"corporate social responsibility.\"\r\n\r\nPresident Coolidge, like many American presidents before and since, kept government out of the affairs of business as much as possible. But starting in the 1960s and 1970s, the environmental impact of an ever-expanding economy was generating more and more protest from citizens. The result was a wave of legislation designed to reduce the pollution produced by business activity. Those laws had positive effects and are now vital parts of the American regulatory framework. But despite these regulations, controlling pollution continues to be a challenge. And now there are even larger problems on the horizon.\r\n\r\nEven though businesses today are more efficient and use fewer resources to make goods\u2014thanks to technological advances\u2014 many ecosystems continue to suffer. This is because the scale of economic activity grows every year, despite environmental improvements by individual enterprises.\r\n\r\nStarting a few years ago, many citizens in the U.S. and around the world began calls for more action from private enterprise on these social issues\u2014beyond compliance with regulations and traditional charity-related work. The result was a new movement known as corporate social responsibility, or CSR.\r\n<h2>CSR Defined<\/h2>\r\n<strong>Corporate social responsibility<\/strong> (CSR) can be\u00a0simply and broadly defined as the ethical role of the corporation in society.\u00a0The aim of CSR is to increase long-term profits and shareholder trust through positive public relations and high ethical standards to reduce business and legal risk by taking responsibility for corporate actions.\u00a0It isn't enough for companies to generate a profit and merely\u00a0meet the letter of the law in their business operations. Today, many U.S. citizens expect them to generate a profit <em>and<\/em> conduct themselves in an ethical and socially responsible manner.\r\n\r\nCSR strategies encourage the company to make a positive impact on the environment and stakeholders\u2014that is,\u00a0all of the\u00a0parties who have a stake in the performance and output of the corporation. Stakeholders include the company\u2019s employees, unions, investors, suppliers, consumers, local and national governments, and communities that may be affected by corporate activities such as construction, manufacturing, and pollut<span style=\"color: #333333;\">ion.\u00a0For some companies, CSR means manufacturing their products in a way that doesn't harm the environment and protects the consumer from potentially hazardous materials.\u00a0One such company that has staked it reputation on ethical manufacturing is LUSH Cosmetics.\u00a0<\/span>\r\n<p style=\"text-align: center;\">https:\/\/youtu.be\/yoGMEX1ZLoc<\/p>\r\n\r\n<h2>Demands for Corporate Social Responsibility<\/h2>\r\nSome of the drivers pushing businesses toward CSR include the following:\r\n<ul>\r\n \t<li><span style=\"color: #333333;\"><strong>Increased Pressure from Consumers<\/strong>. Consumers are demanding more from the businesses that get their hard-earned money. Businesses that are perceived as valuing\u00a0more than the \"bottom line\" are gaining favor with the buying public. Consumers\u2014especially those in North America\u2014are likely to vote with their wallets against companies whose social and environmental performance is poor. Forty-two percent of North American consumers reported having punished socially irresponsible companies by not buying their products.[footnote]https:\/\/www.iisd.org\/business\/issues\/sr_csrm.aspx[\/footnote] For example, Starbucks has faced the animosity of anti-globalization rioters. It has been accused of mistreating its staff, avoiding corporate tax, and even wasting water. As the following video shows, the coffee company has been forced to react to increasing consumer pressure.<\/span><\/li>\r\n<\/ul>\r\n<p style=\"text-align: center;\">https:\/\/youtu.be\/_Z9es2kXLlY<\/p>\r\n\r\n<ul>\r\n \t<li><span style=\"color: #333333;\"><b>Pressure from Shareholders and Investors.\u00a0<\/b>In the USA, where 61 percent of people own shares, more than a quarter said they had bought or sold shares on the basis of a company's social performance. As the table, below, shows, a similar picture emerged in Canada, Japan, Britain, and Italy.[footnote]https:\/\/www.iisd.org\/business\/issues\/sr_csrm.aspx[\/footnote]<\/span>\r\n<div align=\"left\">\r\n<table id=\"AutoNumber1\" style=\"height: 162px;\" border=\"0\" summary=\"table\" width=\"225\" cellspacing=\"3\" cellpadding=\"3\">\r\n<tbody>\r\n<tr>\r\n<td align=\"left\" valign=\"top\" bgcolor=\"#DADADA\" width=\"87\">Country<\/td>\r\n<td style=\"text-align: justify;\" align=\"left\" valign=\"top\" bgcolor=\"#DADADA\" width=\"61\">%<\/td>\r\n<\/tr>\r\n<tr>\r\n<td align=\"left\" valign=\"top\" width=\"87\">Italy<\/td>\r\n<td align=\"left\" valign=\"top\" width=\"61\">33<\/td>\r\n<\/tr>\r\n<tr>\r\n<td align=\"left\" valign=\"top\" width=\"87\">USA<\/td>\r\n<td align=\"left\" valign=\"top\" width=\"61\">28<\/td>\r\n<\/tr>\r\n<tr>\r\n<td align=\"left\" valign=\"top\" width=\"87\">Canada<\/td>\r\n<td align=\"left\" valign=\"top\" width=\"61\">26<\/td>\r\n<\/tr>\r\n<tr>\r\n<td align=\"left\" valign=\"top\" width=\"87\">Japan<\/td>\r\n<td align=\"left\" valign=\"top\" width=\"61\">22<\/td>\r\n<\/tr>\r\n<tr>\r\n<td align=\"left\" valign=\"top\" width=\"87\">Britain<\/td>\r\n<td align=\"left\" valign=\"top\" width=\"61\">21<\/td>\r\n<\/tr>\r\n<tr>\r\n<td align=\"left\" valign=\"top\" width=\"87\">France<\/td>\r\n<td align=\"left\" valign=\"top\" width=\"61\">18<\/td>\r\n<\/tr>\r\n<tr>\r\n<td align=\"left\" valign=\"top\" width=\"87\">Germany<\/td>\r\n<td align=\"left\" valign=\"top\" width=\"61\">18<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div><\/li>\r\n \t<li><span style=\"color: #333333;\"><strong>Supply-Chain Pressure.<\/strong>\u00a0As consumers pay closer attention to the social responsibility of retailers and service providers, visibility\u00a0into their supply chains has also become a priority. For example, Apple has come under scrutiny and criticism for the poor working conditions and environmental hazards taking place at assembly facilities in China. Even though these facilities are outside of the U.S. and are separate corporate entities, Apple has spent considerable corporate resources defending its reliance on such suppliers. Other companies such as the Swedish international retailer of furniture and household goods are taking a proactive approach to CSR both internally and within the supply chain. A visit to the <a style=\"color: #333333;\" href=\"http:\/\/www.ikea.com\/ms\/en_US\/this-is-ikea\/people-and-planet\/index.html\" target=\"_blank\">IKEA <\/a>Web site\u00a0allows consumers and interested parties to view the company's sustainability reports and their policy on \"People and Planet.\"<\/span><\/li>\r\n<\/ul>\r\n<span style=\"color: #333333;\">Regardless of where the pressure originates, companies\u00a0are finding that ignoring their social and environmental responsibility and impact is ultimately bad for business.\u00a0<\/span>\r\n\r\n<a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/143\/2016\/12\/16184231\/914px-Nike_RED_Laces.jpg\"><img class=\"aligncenter wp-image-9034\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/143\/2016\/12\/16184231\/914px-Nike_RED_Laces-300x295.jpg\" alt=\"Ad from the Red Campaign, showing Nike's support for fighting AIDS in Africa. The poster reads, &quot;Lace Up, Save Lives.&quot;\" width=\"500\" height=\"492\" \/><\/a>\r\n<h2>Common Approaches to CSR<\/h2>\r\n<span style=\"color: #333333;\">Not all companies approach CSR in the same way. Their approach depends upon their resources, available assets, and corporate culture. In addition,\u00a0some companies perceive more benefit from one type of CSR than another. The personal beliefs and priorities of senior management\/ownership can also influence the company's approach to social responsibility. Below are some different approaches to CSR.\u00a0<\/span>\r\n<h3>Corporate Philanthropy<\/h3>\r\nCorporate philanthropy refers to a corporation\u2019s gifts to charitable organizations. There is an implication that the corporation\u2019s donations have no strings attached, which is probably quite rare. At a minimum, most corporations expect that their donations will be publicly attributed to the corporation, thus generating positive public relations. When corporations make large cash gifts to universities or museums, they are usually rewarded with a plaque or with a building or library named after the donor. Such attributions burnish the corporation\u2019s public image, and in such cases we are not dealing with true corporate philanthropy, strictly speaking, but something more in the nature of marketing or public relations.\r\n<h3>Cause-Related Marketing<\/h3>\r\nCause-related marketing (CRM) refers to a corporation\u2019s associating the sales of its products to a program of donations or support for a charitable or civic organization. An example is provided by the famous Red campaign, in which corporations such as Nike and Gap pledged to contribute profits from the sale of certain red-colored products to a program for African development and alleviation of AIDS-related social problems. The basic idea of cause-related marketing is that the corporation markets its brand at the same time that it promotes awareness of the given social problem or civic organization that addresses the social problem. Another well-known example is the pink ribbon symbol that promotes breast-cancer awareness and is used prominently in the marketing of special lines of products by many corporations, such as Est\u00e9e Lauder, Avon, New Balance, and Self Magazine. In addition to marketing products with the pink-ribbon symbol, Est\u00e9e Lauder has made support for breast cancer awareness one of the defining features of its corporate philanthropy. Thus, Est\u00e9e Lauder also frequently refers to such charitable contributions, currently on the order of $150 million, in its corporate communications and public relations documents.\r\n<h3>Sustainability<\/h3>\r\nSustainability has become such an important concept that it is frequently used interchangeably\u00a0with CSR. Indeed, for some companies it seems that CSR is sustainability. This is perhaps not surprising, given the growing media attention on issues related to sustainability.\r\n\r\n<strong>Sustainability<\/strong> is a concept derived from environmentalism; it originally referred to the ability of a society or company to continue to operate without compromising the planet\u2019s environmental condition in the future. In other words, a sustainable corporation is one that can sustain its current activities without adding to the world\u2019s environmental problems. Sustainability is therefore a very challenging goal, and many environmentalists maintain that no corporation today operates sustainably, since all use energy (leading to the gradual depletion of fossil fuels while emitting greenhouse gases) and all produce waste products like garbage and industrial chemicals. Whether or not true sustainability will be attainable anytime in the near future, the development and promotion of sustainability strategies has become virtually an obsession of most large corporations today, as their websites will attest in their inevitable reference to the corporation\u2019s sincere commitment to sustainability and responsible environmental practices. No corporation or corporate executive today will be heard to say that they do not really care about the environment. However, if we observe their actions rather than their words, we may have cause for doubt.\r\n<h3>Social Entrepreneurship and Social Enterprise<\/h3>\r\n<strong>Social entrepreneurship<\/strong> and social enterprise refer to the use of business organizations and techniques to attain laudable social goals. As we'll discuss further in the next reading, Blake Mycoskie decided to create TOMS Shoes largely as a reaction to his travels in Argentina, which had exposed him to terrible poverty that left many school-age children without shoes. An important part of the corporate mission of TOMS Shoes lies in its pledge to give away a free pair of shoes for every pair purchased by a customer. TOMS Shoes\u2019 model has been imitated by many others, including the popular online eyewear brand, Warby Parker.\r\n\r\nThe difference between social entrepreneurship and CSR is that, with social entrepreneurship, the positive social impact is built into the mission of the company from its founding. Other examples of social entrepreneurship include The Body Shop, Ben &amp; Jerry\u2019s ice cream, and Newman\u2019s Own. The Body Shop was founded by noted activist Anita Roddick who insisted that all products be derived from ingredients that\u00a0were natural, organic, and responsibly sourced. Her employment policies famously allowed every employee to take off one day a month from work to engage in social or community projects. Similarly, Ben &amp; Jerry\u2019s was founded to promote the use of organic, locally-produced food. The company\u2019s founders insisted on a policy that executives earn no more than seven times the salary of factory line-workers (although this policy was eventually relaxed when it became difficult to recruit a competent CEO at those wages). Ben &amp; Jerry\u2019s engaged in a number of high-profile political activities in which they encouraged their employees to participate, such as protesting the building of the Seabrook nuclear power plant in Vermont. Newman\u2019s Own was founded by film actor Paul Newman and his friend A. E. Hotchner with the goal of selling wholesome products and giving away 100 percent of the profits to charitable ventures. To date, Newman\u2019s Own has given away more than\u00a0two hundred million dollars.\r\n<h3>Social Marketing<\/h3>\r\n<strong>Social marketing<\/strong> refers to the use of business marketing techniques in the pursuit of social goals. Often, governments and nonprofit organizations make use of social marketing to make their points more forcefully and effectively to a wide audience. Classic examples are the extremely powerful TV commercials warning of the dangers of unsafe driving or of failing to use seat belts. Cinematic techniques are employed to portray dramatic, arresting images of crumpled cars and bodies, children and mothers crying. The source of social marketing advertisements is usually a local government or nonprofit organization.\r\n\r\nSocial marketing is usually used to try to convince citizens to drive more safely, eat better, report child and domestic abuse, and avoid various forms of criminality and drug use. As with ordinary advertising, social marketing can seem overdone or maudlin, and some social marketing ads have been mocked or considered silly. For example, former First Lady Nancy Reagan participated in a social marketing campaign that urged young people to \u201cJust Say No\u201d to drugs, an approach that\u00a0was ridiculed as simplistic by many. Noted radical activist Abbie Hoffman said that telling drug users to \u201cjust say no\u201d to drugs was like telling manic-depressives to \u201cjust cheer up.\u201d Despite that, drug use in America declined over the time period that the campaign was in progress, though there is no evidence that any part of this decline was due to the campaign.\r\n<h2>CSR Controversies<\/h2>\r\nFrom the beginning, CSR has been the subject of much debate. CSR\u2019s critics argue that the main responsibility of businesses is to maximize return to their shareholders. They point to the corporate legal system as the proper place for regulating businesses\u2019 conduct with society. And besides, businesses are already fulfilling a key public service by providing jobs and services that society needs.\r\n\r\nOther critics assert that many so-called CSR\u00a0activities are really just publicity stunts and\u00a0corporate \"greenwashing.\" <strong>Greenwashing<\/strong> refers to corporations that exaggerate or misstate the impact of their environmental actions or promote products as being \"eco-friendly\" when in fact they're not.\r\n\r\nSupporters of CSR contend that there are significant profit-related benefits in socially responsible behavior. Companies are using their CSR activities to recruit and keep the best management talent and to establish partnerships with communities to increase company influence on legislation. And companies that make social responsibility an integrated part of their business actually are managing risk\u2014a key part of corporate development strategy.\r\n\r\nDespite the ongoing debate, trends indicate that CSR is gathering force and is here to stay. More and more leading companies in America and worldwide are releasing sustainability reports. Plus, new industries like clean energy provide social and economic benefits while fighting environmental problems like climate change. The result of that combination has been called one of the greatest commercial opportunities in history.\r\n\r\nThe importance and nature of CSR is the topic of ongoing debate and controversy. Consider the following:\r\n<h3>CSR: Sincere Ethics or Hypocritical Public Relations?<\/h3>\r\n<ul>\r\n \t<li><span style=\"color: #333333;\"><strong>Facts:<\/strong> CSR is a rapidly growing field of study in universities and business schools, and most large corporations have adopted CSR programs.<\/span><\/li>\r\n \t<li><span style=\"color: #333333;\"><strong>The controversial aspect:<\/strong> Is CSR a good thing or is it just corporate window dressing?<\/span><\/li>\r\n \t<li><span style=\"color: #333333;\"><strong>In favor of CSR:<\/strong> CSR motivates corporations to address social problems, it energizes and rewards workers, it strengthens ties to the community, and it improves the image of the corporation.<\/span><\/li>\r\n \t<li><span style=\"color: #333333;\"><strong>Against CSR:<\/strong> Surveys show that citizens are more concerned about corporations treating their workers well and obeying laws than about engaging in philanthropic activities, and CSR may allow corporations to distract consumers and legislators from the need to tightly regulate corporations.<\/span><\/li>\r\n<\/ul>\r\n<h3>Climate Change and CSR<\/h3>\r\n<ul>\r\n \t<li><strong>Facts:<\/strong> There is a scientific consensus that global warming and climate change represent an enormous threat facing mankind.<\/li>\r\n \t<li><strong>The controversial aspect:<\/strong> Can corporate CSR really have a significant impact on climate change, or is it just a public relations vehicle for companies and a distraction from the need for stronger government action, such as through a carbon tax?<\/li>\r\n \t<li><strong>In favor of global warming\u2013related CSR:<\/strong> Corporations can have a major impact in the battle against global warming by reducing their large carbon footprints, by encouraging other corporations to follow suit, and by helping discover and develop alternative sources of energy.<\/li>\r\n \t<li><strong>Against global warming\u2013related CSR:<\/strong> Companies spend a lot of advertising money to boast about small measures against global warming, but many of these companies are in industries\u2014such as fossil fuels or automobiles\u2014that produce the most greenhouse gases to begin with; self-serving claims of climate-change concern are often simply greenwashing\u00a0campaigns intended to distract us from the need for society to take more effective measures through taxation and regulation.<\/li>\r\n<\/ul>\r\n<h3>Corporate Lobbying and Governmental Influence<\/h3>\r\n<ul>\r\n \t<li><strong>Facts:<\/strong> Most large corporations spend money on lobbying and on seeking to influence legislators and regulators. In the <em>Citizens United<\/em> decision, the Supreme Court ruled that, as \u201ccorporate persons,\u201d corporations enjoy the same freedom of speech protections as ordinary citizens and are entitled to relief from strict government control of their rights to political speech.<\/li>\r\n \t<li><strong>The controversial aspect:<\/strong> Many citizens are outraged to find that the justice system accords multinational corporations the same rights as ordinary people on the grounds that corporations are \u201cpersons.\u201d However, others point out that The <em>New York Times<\/em> and CNN are also corporations, and that it could have a chilling effect on freedom of speech if all corporations were legally-constrained from speaking out freely.<\/li>\r\n \t<li><strong>In favor of corporate lobbying:<\/strong> As major employers and technological innovators, corporations benefit society. They should be free to oppose inefficient and cumbersome government regulations and taxation that can limit the benefits they provide. In this way, freedom of political speech is so important that we should be cautious about limiting it in any way.<\/li>\r\n \t<li><strong>Against corporate lobbying:<\/strong> Corporations are not \u201cpersons\u201d in the same sense that humans are, and therefore, they should not enjoy the same freedom of speech protection. Since corporations can become vastly wealthier than ordinary citizens, allowing them to participate in politics will enable them to bend laws and regulations to their will.<\/li>\r\n<\/ul>\r\nIn each of the debates outlined above, there are intelligent and well-informed people on both sides of the issue.\u00a0How CSR is defined and practiced differs for each enterprise. But for all those companies, the view seems to be that CSR programs are a good investment.","rendered":"<p><a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/143\/2016\/12\/16185635\/3301803046_2604fcfbca_b-1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9037\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/143\/2016\/12\/16185635\/3301803046_2604fcfbca_b-1-300x225.jpg\" alt=\"Photo of snowy landscape with three factory chimneys on the horizon, filling the air with smoke.\" width=\"600\" height=\"450\" \/><\/a><\/p>\n<h2>History of Corporate Social Responsibility<\/h2>\n<p>American President Calvin Coolidge said in the 1920s that \u201cthe chief business of the American people is business.\u201d It was a popular observation in a time of economic prosperity, when issues such as energy security and climate change were practically nonexistent.<\/p>\n<p>Almost a century later, things are very different. Now, more than ever, private enterprise is being called upon to exercise social responsibility, especially when it comes to the environment. This trend reflects the\u00a0view\u00a0that companies ought to do more than simply meet the letter of the law and the bare minimum of ethical business behavior. Today\u00a0we discuss the idea of &#8220;corporate social responsibility.&#8221;<\/p>\n<p>President Coolidge, like many American presidents before and since, kept government out of the affairs of business as much as possible. But starting in the 1960s and 1970s, the environmental impact of an ever-expanding economy was generating more and more protest from citizens. The result was a wave of legislation designed to reduce the pollution produced by business activity. Those laws had positive effects and are now vital parts of the American regulatory framework. But despite these regulations, controlling pollution continues to be a challenge. And now there are even larger problems on the horizon.<\/p>\n<p>Even though businesses today are more efficient and use fewer resources to make goods\u2014thanks to technological advances\u2014 many ecosystems continue to suffer. This is because the scale of economic activity grows every year, despite environmental improvements by individual enterprises.<\/p>\n<p>Starting a few years ago, many citizens in the U.S. and around the world began calls for more action from private enterprise on these social issues\u2014beyond compliance with regulations and traditional charity-related work. The result was a new movement known as corporate social responsibility, or CSR.<\/p>\n<h2>CSR Defined<\/h2>\n<p><strong>Corporate social responsibility<\/strong> (CSR) can be\u00a0simply and broadly defined as the ethical role of the corporation in society.\u00a0The aim of CSR is to increase long-term profits and shareholder trust through positive public relations and high ethical standards to reduce business and legal risk by taking responsibility for corporate actions.\u00a0It isn&#8217;t enough for companies to generate a profit and merely\u00a0meet the letter of the law in their business operations. Today, many U.S. citizens expect them to generate a profit <em>and<\/em> conduct themselves in an ethical and socially responsible manner.<\/p>\n<p>CSR strategies encourage the company to make a positive impact on the environment and stakeholders\u2014that is,\u00a0all of the\u00a0parties who have a stake in the performance and output of the corporation. Stakeholders include the company\u2019s employees, unions, investors, suppliers, consumers, local and national governments, and communities that may be affected by corporate activities such as construction, manufacturing, and pollut<span style=\"color: #333333;\">ion.\u00a0For some companies, CSR means manufacturing their products in a way that doesn&#8217;t harm the environment and protects the consumer from potentially hazardous materials.\u00a0One such company that has staked it reputation on ethical manufacturing is LUSH Cosmetics.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" id=\"oembed-1\" title=\"Ethical Cosmetics\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/yoGMEX1ZLoc?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>Demands for Corporate Social Responsibility<\/h2>\n<p>Some of the drivers pushing businesses toward CSR include the following:<\/p>\n<ul>\n<li><span style=\"color: #333333;\"><strong>Increased Pressure from Consumers<\/strong>. Consumers are demanding more from the businesses that get their hard-earned money. Businesses that are perceived as valuing\u00a0more than the &#8220;bottom line&#8221; are gaining favor with the buying public. Consumers\u2014especially those in North America\u2014are likely to vote with their wallets against companies whose social and environmental performance is poor. Forty-two percent of North American consumers reported having punished socially irresponsible companies by not buying their products.<a class=\"footnote\" title=\"https:\/\/www.iisd.org\/business\/issues\/sr_csrm.aspx\" id=\"return-footnote-8473-1\" href=\"#footnote-8473-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a> For example, Starbucks has faced the animosity of anti-globalization rioters. It has been accused of mistreating its staff, avoiding corporate tax, and even wasting water. As the following video shows, the coffee company has been forced to react to increasing consumer pressure.<\/span><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" id=\"oembed-2\" title=\"Starbucks and Consumer Pressure\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_Z9es2kXLlY?feature=oembed&#38;rel=0\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<ul>\n<li><span style=\"color: #333333;\"><b>Pressure from Shareholders and Investors.\u00a0<\/b>In the USA, where 61 percent of people own shares, more than a quarter said they had bought or sold shares on the basis of a company&#8217;s social performance. As the table, below, shows, a similar picture emerged in Canada, Japan, Britain, and Italy.<a class=\"footnote\" title=\"https:\/\/www.iisd.org\/business\/issues\/sr_csrm.aspx\" id=\"return-footnote-8473-2\" href=\"#footnote-8473-2\" aria-label=\"Footnote 2\"><sup class=\"footnote\">[2]<\/sup><\/a><\/span>\n<div style=\"text-align: left;\">\n<table id=\"AutoNumber1\" style=\"height: 162px; width: 225px; border-spacing: 3px;\" summary=\"table\" cellpadding=\"3\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"background-color: #DADADA; width: 87px;\">Country<\/td>\n<td style=\"text-align: justify; background-color: #DADADA; width: 61px;\" align=\"left\" valign=\"top\">%<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"width: 87px;\">Italy<\/td>\n<td align=\"left\" valign=\"top\" style=\"width: 61px;\">33<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"width: 87px;\">USA<\/td>\n<td align=\"left\" valign=\"top\" style=\"width: 61px;\">28<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"width: 87px;\">Canada<\/td>\n<td align=\"left\" valign=\"top\" style=\"width: 61px;\">26<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"width: 87px;\">Japan<\/td>\n<td align=\"left\" valign=\"top\" style=\"width: 61px;\">22<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"width: 87px;\">Britain<\/td>\n<td align=\"left\" valign=\"top\" style=\"width: 61px;\">21<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"width: 87px;\">France<\/td>\n<td align=\"left\" valign=\"top\" style=\"width: 61px;\">18<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"width: 87px;\">Germany<\/td>\n<td align=\"left\" valign=\"top\" style=\"width: 61px;\">18<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/li>\n<li><span style=\"color: #333333;\"><strong>Supply-Chain Pressure.<\/strong>\u00a0As consumers pay closer attention to the social responsibility of retailers and service providers, visibility\u00a0into their supply chains has also become a priority. For example, Apple has come under scrutiny and criticism for the poor working conditions and environmental hazards taking place at assembly facilities in China. Even though these facilities are outside of the U.S. and are separate corporate entities, Apple has spent considerable corporate resources defending its reliance on such suppliers. Other companies such as the Swedish international retailer of furniture and household goods are taking a proactive approach to CSR both internally and within the supply chain. A visit to the <a style=\"color: #333333;\" href=\"http:\/\/www.ikea.com\/ms\/en_US\/this-is-ikea\/people-and-planet\/index.html\" target=\"_blank\">IKEA <\/a>Web site\u00a0allows consumers and interested parties to view the company&#8217;s sustainability reports and their policy on &#8220;People and Planet.&#8221;<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #333333;\">Regardless of where the pressure originates, companies\u00a0are finding that ignoring their social and environmental responsibility and impact is ultimately bad for business.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/143\/2016\/12\/16184231\/914px-Nike_RED_Laces.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9034\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/143\/2016\/12\/16184231\/914px-Nike_RED_Laces-300x295.jpg\" alt=\"Ad from the Red Campaign, showing Nike's support for fighting AIDS in Africa. The poster reads, &quot;Lace Up, Save Lives.&quot;\" width=\"500\" height=\"492\" \/><\/a><\/p>\n<h2>Common Approaches to CSR<\/h2>\n<p><span style=\"color: #333333;\">Not all companies approach CSR in the same way. Their approach depends upon their resources, available assets, and corporate culture. In addition,\u00a0some companies perceive more benefit from one type of CSR than another. The personal beliefs and priorities of senior management\/ownership can also influence the company&#8217;s approach to social responsibility. Below are some different approaches to CSR.\u00a0<\/span><\/p>\n<h3>Corporate Philanthropy<\/h3>\n<p>Corporate philanthropy refers to a corporation\u2019s gifts to charitable organizations. There is an implication that the corporation\u2019s donations have no strings attached, which is probably quite rare. At a minimum, most corporations expect that their donations will be publicly attributed to the corporation, thus generating positive public relations. When corporations make large cash gifts to universities or museums, they are usually rewarded with a plaque or with a building or library named after the donor. Such attributions burnish the corporation\u2019s public image, and in such cases we are not dealing with true corporate philanthropy, strictly speaking, but something more in the nature of marketing or public relations.<\/p>\n<h3>Cause-Related Marketing<\/h3>\n<p>Cause-related marketing (CRM) refers to a corporation\u2019s associating the sales of its products to a program of donations or support for a charitable or civic organization. An example is provided by the famous Red campaign, in which corporations such as Nike and Gap pledged to contribute profits from the sale of certain red-colored products to a program for African development and alleviation of AIDS-related social problems. The basic idea of cause-related marketing is that the corporation markets its brand at the same time that it promotes awareness of the given social problem or civic organization that addresses the social problem. Another well-known example is the pink ribbon symbol that promotes breast-cancer awareness and is used prominently in the marketing of special lines of products by many corporations, such as Est\u00e9e Lauder, Avon, New Balance, and Self Magazine. In addition to marketing products with the pink-ribbon symbol, Est\u00e9e Lauder has made support for breast cancer awareness one of the defining features of its corporate philanthropy. Thus, Est\u00e9e Lauder also frequently refers to such charitable contributions, currently on the order of $150 million, in its corporate communications and public relations documents.<\/p>\n<h3>Sustainability<\/h3>\n<p>Sustainability has become such an important concept that it is frequently used interchangeably\u00a0with CSR. Indeed, for some companies it seems that CSR is sustainability. This is perhaps not surprising, given the growing media attention on issues related to sustainability.<\/p>\n<p><strong>Sustainability<\/strong> is a concept derived from environmentalism; it originally referred to the ability of a society or company to continue to operate without compromising the planet\u2019s environmental condition in the future. In other words, a sustainable corporation is one that can sustain its current activities without adding to the world\u2019s environmental problems. Sustainability is therefore a very challenging goal, and many environmentalists maintain that no corporation today operates sustainably, since all use energy (leading to the gradual depletion of fossil fuels while emitting greenhouse gases) and all produce waste products like garbage and industrial chemicals. Whether or not true sustainability will be attainable anytime in the near future, the development and promotion of sustainability strategies has become virtually an obsession of most large corporations today, as their websites will attest in their inevitable reference to the corporation\u2019s sincere commitment to sustainability and responsible environmental practices. No corporation or corporate executive today will be heard to say that they do not really care about the environment. However, if we observe their actions rather than their words, we may have cause for doubt.<\/p>\n<h3>Social Entrepreneurship and Social Enterprise<\/h3>\n<p><strong>Social entrepreneurship<\/strong> and social enterprise refer to the use of business organizations and techniques to attain laudable social goals. As we&#8217;ll discuss further in the next reading, Blake Mycoskie decided to create TOMS Shoes largely as a reaction to his travels in Argentina, which had exposed him to terrible poverty that left many school-age children without shoes. An important part of the corporate mission of TOMS Shoes lies in its pledge to give away a free pair of shoes for every pair purchased by a customer. TOMS Shoes\u2019 model has been imitated by many others, including the popular online eyewear brand, Warby Parker.<\/p>\n<p>The difference between social entrepreneurship and CSR is that, with social entrepreneurship, the positive social impact is built into the mission of the company from its founding. Other examples of social entrepreneurship include The Body Shop, Ben &amp; Jerry\u2019s ice cream, and Newman\u2019s Own. The Body Shop was founded by noted activist Anita Roddick who insisted that all products be derived from ingredients that\u00a0were natural, organic, and responsibly sourced. Her employment policies famously allowed every employee to take off one day a month from work to engage in social or community projects. Similarly, Ben &amp; Jerry\u2019s was founded to promote the use of organic, locally-produced food. The company\u2019s founders insisted on a policy that executives earn no more than seven times the salary of factory line-workers (although this policy was eventually relaxed when it became difficult to recruit a competent CEO at those wages). Ben &amp; Jerry\u2019s engaged in a number of high-profile political activities in which they encouraged their employees to participate, such as protesting the building of the Seabrook nuclear power plant in Vermont. Newman\u2019s Own was founded by film actor Paul Newman and his friend A. E. Hotchner with the goal of selling wholesome products and giving away 100 percent of the profits to charitable ventures. To date, Newman\u2019s Own has given away more than\u00a0two hundred million dollars.<\/p>\n<h3>Social Marketing<\/h3>\n<p><strong>Social marketing<\/strong> refers to the use of business marketing techniques in the pursuit of social goals. Often, governments and nonprofit organizations make use of social marketing to make their points more forcefully and effectively to a wide audience. Classic examples are the extremely powerful TV commercials warning of the dangers of unsafe driving or of failing to use seat belts. Cinematic techniques are employed to portray dramatic, arresting images of crumpled cars and bodies, children and mothers crying. The source of social marketing advertisements is usually a local government or nonprofit organization.<\/p>\n<p>Social marketing is usually used to try to convince citizens to drive more safely, eat better, report child and domestic abuse, and avoid various forms of criminality and drug use. As with ordinary advertising, social marketing can seem overdone or maudlin, and some social marketing ads have been mocked or considered silly. For example, former First Lady Nancy Reagan participated in a social marketing campaign that urged young people to \u201cJust Say No\u201d to drugs, an approach that\u00a0was ridiculed as simplistic by many. Noted radical activist Abbie Hoffman said that telling drug users to \u201cjust say no\u201d to drugs was like telling manic-depressives to \u201cjust cheer up.\u201d Despite that, drug use in America declined over the time period that the campaign was in progress, though there is no evidence that any part of this decline was due to the campaign.<\/p>\n<h2>CSR Controversies<\/h2>\n<p>From the beginning, CSR has been the subject of much debate. CSR\u2019s critics argue that the main responsibility of businesses is to maximize return to their shareholders. They point to the corporate legal system as the proper place for regulating businesses\u2019 conduct with society. And besides, businesses are already fulfilling a key public service by providing jobs and services that society needs.<\/p>\n<p>Other critics assert that many so-called CSR\u00a0activities are really just publicity stunts and\u00a0corporate &#8220;greenwashing.&#8221; <strong>Greenwashing<\/strong> refers to corporations that exaggerate or misstate the impact of their environmental actions or promote products as being &#8220;eco-friendly&#8221; when in fact they&#8217;re not.<\/p>\n<p>Supporters of CSR contend that there are significant profit-related benefits in socially responsible behavior. Companies are using their CSR activities to recruit and keep the best management talent and to establish partnerships with communities to increase company influence on legislation. And companies that make social responsibility an integrated part of their business actually are managing risk\u2014a key part of corporate development strategy.<\/p>\n<p>Despite the ongoing debate, trends indicate that CSR is gathering force and is here to stay. More and more leading companies in America and worldwide are releasing sustainability reports. Plus, new industries like clean energy provide social and economic benefits while fighting environmental problems like climate change. The result of that combination has been called one of the greatest commercial opportunities in history.<\/p>\n<p>The importance and nature of CSR is the topic of ongoing debate and controversy. Consider the following:<\/p>\n<h3>CSR: Sincere Ethics or Hypocritical Public Relations?<\/h3>\n<ul>\n<li><span style=\"color: #333333;\"><strong>Facts:<\/strong> CSR is a rapidly growing field of study in universities and business schools, and most large corporations have adopted CSR programs.<\/span><\/li>\n<li><span style=\"color: #333333;\"><strong>The controversial aspect:<\/strong> Is CSR a good thing or is it just corporate window dressing?<\/span><\/li>\n<li><span style=\"color: #333333;\"><strong>In favor of CSR:<\/strong> CSR motivates corporations to address social problems, it energizes and rewards workers, it strengthens ties to the community, and it improves the image of the corporation.<\/span><\/li>\n<li><span style=\"color: #333333;\"><strong>Against CSR:<\/strong> Surveys show that citizens are more concerned about corporations treating their workers well and obeying laws than about engaging in philanthropic activities, and CSR may allow corporations to distract consumers and legislators from the need to tightly regulate corporations.<\/span><\/li>\n<\/ul>\n<h3>Climate Change and CSR<\/h3>\n<ul>\n<li><strong>Facts:<\/strong> There is a scientific consensus that global warming and climate change represent an enormous threat facing mankind.<\/li>\n<li><strong>The controversial aspect:<\/strong> Can corporate CSR really have a significant impact on climate change, or is it just a public relations vehicle for companies and a distraction from the need for stronger government action, such as through a carbon tax?<\/li>\n<li><strong>In favor of global warming\u2013related CSR:<\/strong> Corporations can have a major impact in the battle against global warming by reducing their large carbon footprints, by encouraging other corporations to follow suit, and by helping discover and develop alternative sources of energy.<\/li>\n<li><strong>Against global warming\u2013related CSR:<\/strong> Companies spend a lot of advertising money to boast about small measures against global warming, but many of these companies are in industries\u2014such as fossil fuels or automobiles\u2014that produce the most greenhouse gases to begin with; self-serving claims of climate-change concern are often simply greenwashing\u00a0campaigns intended to distract us from the need for society to take more effective measures through taxation and regulation.<\/li>\n<\/ul>\n<h3>Corporate Lobbying and Governmental Influence<\/h3>\n<ul>\n<li><strong>Facts:<\/strong> Most large corporations spend money on lobbying and on seeking to influence legislators and regulators. In the <em>Citizens United<\/em> decision, the Supreme Court ruled that, as \u201ccorporate persons,\u201d corporations enjoy the same freedom of speech protections as ordinary citizens and are entitled to relief from strict government control of their rights to political speech.<\/li>\n<li><strong>The controversial aspect:<\/strong> Many citizens are outraged to find that the justice system accords multinational corporations the same rights as ordinary people on the grounds that corporations are \u201cpersons.\u201d However, others point out that The <em>New York Times<\/em> and CNN are also corporations, and that it could have a chilling effect on freedom of speech if all corporations were legally-constrained from speaking out freely.<\/li>\n<li><strong>In favor of corporate lobbying:<\/strong> As major employers and technological innovators, corporations benefit society. They should be free to oppose inefficient and cumbersome government regulations and taxation that can limit the benefits they provide. In this way, freedom of political speech is so important that we should be cautious about limiting it in any way.<\/li>\n<li><strong>Against corporate lobbying:<\/strong> Corporations are not \u201cpersons\u201d in the same sense that humans are, and therefore, they should not enjoy the same freedom of speech protection. Since corporations can become vastly wealthier than ordinary citizens, allowing them to participate in politics will enable them to bend laws and regulations to their will.<\/li>\n<\/ul>\n<p>In each of the debates outlined above, there are intelligent and well-informed people on both sides of the issue.\u00a0How CSR is defined and practiced differs for each enterprise. But for all those companies, the view seems to be that CSR programs are a good investment.<\/p>\n\n\t\t\t <section class=\"citations-section\" role=\"contentinfo\">\n\t\t\t <h3>Candela Citations<\/h3>\n\t\t\t\t\t <div>\n\t\t\t\t\t\t <div id=\"citation-list-8473\">\n\t\t\t\t\t\t\t <div class=\"licensing\"><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Original<\/div><ul class=\"citation-list\"><li>Revision and adaptation. <strong>Authored by<\/strong>: Linda Williams and Lumen Learning. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/4.0\/\">CC BY-SA: Attribution-ShareAlike<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">CC licensed content, Shared previously<\/div><ul class=\"citation-list\"><li>Corporate Social Responsibility. <strong>Provided by<\/strong>: Wikipedia. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/en.wikipedia.org\/wiki\/Corporate_social_responsibility\">https:\/\/en.wikipedia.org\/wiki\/Corporate_social_responsibility<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/4.0\/\">CC BY-SA: Attribution-ShareAlike<\/a><\/em><\/li><li>Corporate Social Responsibility in the United States And Europe: How Important Is It? The Future of Corporate Social Responsibility. <strong>Provided by<\/strong>: The Clute Institute. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/www.cluteinstitute.com\/ojs\/index.php\/IBER\/article\/viewFile\/7970\/8024\">http:\/\/www.cluteinstitute.com\/ojs\/index.php\/IBER\/article\/viewFile\/7970\/8024<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY: Attribution<\/a><\/em><\/li><li>Ethical Cosmetics. <strong>Provided by<\/strong>: BBC. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/youtu.be\/yoGMEX1ZLoc\">https:\/\/youtu.be\/yoGMEX1ZLoc<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/\">CC BY-NC-ND: Attribution-NonCommercial-NoDerivatives <\/a><\/em><\/li><li>Good Corporation, Bad Corporation: Corporate Social Responsibility in the Global Economy. <strong>Authored by<\/strong>: Guillermo C. Jimenez and Elizabeth Pulos. <strong>Provided by<\/strong>: SUNY. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/pressbooks.opensuny.org\/good-corporation-bad-corporation\/chapter\/1\">http:\/\/pressbooks.opensuny.org\/good-corporation-bad-corporation\/chapter\/1<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/4.0\/\">CC BY-NC-SA: Attribution-NonCommercial-ShareAlike<\/a><\/em><\/li><li>Starbucks and Consumer Pressure. <strong>Provided by<\/strong>: BBC. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/youtu.be\/_Z9es2kXLlY\">https:\/\/youtu.be\/_Z9es2kXLlY<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-nd\/4.0\/\">CC BY-NC-ND: Attribution-NonCommercial-NoDerivatives <\/a><\/em><\/li><li>Global Warming. <strong>Authored by<\/strong>: Billy Wilson. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/www.flickr.com\/photos\/billy_wilson\/3301803046\/\">https:\/\/www.flickr.com\/photos\/billy_wilson\/3301803046\/<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc\/4.0\/\">CC BY-NC: Attribution-NonCommercial<\/a><\/em><\/li><li>Nike RED laces. <strong>Authored by<\/strong>: Omar 18. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"https:\/\/en.wikipedia.org\/wiki\/Product_Red#\/media\/File:Nike_(RED)_Laces.jpg\">https:\/\/en.wikipedia.org\/wiki\/Product_Red#\/media\/File:Nike_(RED)_Laces.jpg<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/licenses\/by-sa\/4.0\/\">CC BY-SA: Attribution-ShareAlike<\/a><\/em><\/li><\/ul><div class=\"license-attribution-dropdown-subheading\">Public domain content<\/div><ul class=\"citation-list\"><li>Corporate Social Responsibility in America. <strong>Provided by<\/strong>: U.S. Embassy. <strong>Located at<\/strong>: <a target=\"_blank\" href=\"http:\/\/iipdigital.usembassy.gov\/st\/english\/audio\/2011\/04\/20110412150705enilorac1.085407e-02.html#ixzz4Q0ZtVSdJ\">http:\/\/iipdigital.usembassy.gov\/st\/english\/audio\/2011\/04\/20110412150705enilorac1.085407e-02.html#ixzz4Q0ZtVSdJ<\/a>. <strong>License<\/strong>: <em><a target=\"_blank\" rel=\"license\" href=\"https:\/\/creativecommons.org\/about\/pdm\">Public Domain: No Known Copyright<\/a><\/em><\/li><\/ul><\/div>\n\t\t\t\t\t\t <\/div>\n\t\t\t\t\t <\/div>\n\t\t\t <\/section><hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-8473-1\">https:\/\/www.iisd.org\/business\/issues\/sr_csrm.aspx <a href=\"#return-footnote-8473-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><li id=\"footnote-8473-2\">https:\/\/www.iisd.org\/business\/issues\/sr_csrm.aspx <a href=\"#return-footnote-8473-2\" class=\"return-footnote\" aria-label=\"Return to footnote 2\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":26,"menu_order":11,"template":"","meta":{"_candela_citation":"[{\"type\":\"pd\",\"description\":\"Corporate Social Responsibility in America\",\"author\":\"\",\"organization\":\"U.S. Embassy\",\"url\":\"http:\/\/iipdigital.usembassy.gov\/st\/english\/audio\/2011\/04\/20110412150705enilorac1.085407e-02.html#ixzz4Q0ZtVSdJ\",\"project\":\"\",\"license\":\"pd\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Corporate Social Responsibility\",\"author\":\"\",\"organization\":\"Wikipedia\",\"url\":\"https:\/\/en.wikipedia.org\/wiki\/Corporate_social_responsibility\",\"project\":\"\",\"license\":\"cc-by-sa\",\"license_terms\":\"\"},{\"type\":\"original\",\"description\":\"Revision and adaptation\",\"author\":\"Linda Williams and Lumen Learning\",\"organization\":\"\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by-sa\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Corporate Social Responsibility in the United States And Europe: How Important Is It? 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