Module: Managing Processes

Module: Managing Processes

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Why It Matters: Managing Processes

Why does Managing Processes matter?

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Show What You Know

Take this pre-test to see what you already know about the concepts in this section. The pre-test does not count toward your grade, but will help you plan where to focus your time and effort as you study. The pre-test is optional.

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Operations Management

Define operations management in manufacturing and production businesses

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Facility Layouts

Describe four major types of facility layouts: process, product, cellular and fixed position

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Technology and Production of Goods

Identify existing and emerging technologies that are changing the way that goods are produced and delivered

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Operations Management in Service Businesses

Define operations management in service businesses

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Scheduling Tools

Explain the scheduling tools (Gantt and PERT) that are used to increase operations efficiency

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Logistics and Supply Chain Management

Explain the importance of logistics and supply chain management

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Quality of Goods and Services

Identify the techniques that are available to ensure high-quality goods and services (Six Sigma, TQM, SPC) and describe the costs of poor quality

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Putting It Together: Managing Processes

Managing Processes

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Quiz

You can take this quiz twice. Your highest score will count as your grade. Don’t wait until the last minute to take the quiz – take the quiz early so you’ll have plenty of time to study and improve your grade on your second attempt.