The following list shows a summary of the topics covered in this course. To see all of the course pages, visit the Table of Contents.

Module 1: Communicating in Business

• Effective Communication in Business
• Methods of Communication
• Ethics in Business Communication
• Staying Connected

Module 2: Writing in Business

• Writing the Right Message
• Word Choice and Tone
• The Three-Part Writing Process
• Word Processing Software

Module 3: Written Communication

• Changing Communication Channels
• Internal Emails and Memos
• Other Internal Communications
• External Communication
• Using the Right Communication Channel

Module 4: Research

• Conducting Research
• Internal Data
• Finding Secondary Sources
• Source Analysis
• Writing Ethically

Module 5: Visual Media

• Media and Your Message
• Images
• Charts, Diagrams, and Graphic Organizers
• Contemporary Visual Aids
• Accessible Visual Aids
• Using Visuals

Module 6: Reports

• Business Reports
• Informal Reports
• Formal Reports

Module 7: Public Speaking

• Effective Public Speaking
• Delivery Techniques
• Audience Engagement
• Speech Tips and Techniques

Module 8: Developing and Delivering Business Presentations

• Visual Aids
• Using Microsoft PowerPoint
• Using Google Slides
• Making a Presentation for a Meeting

Module 9: Communicating Through Technology

• Communication Tools
• Scheduling a Meeting
• Scheduling Remote Meetings
• Audio Conferences
• Video Conferences
• Web Sharing

Module 10: Social Media

• Common Social Media Platforms
• Additional Social Media Platforms
• Selling Your Products
• Building Your Brand

Module 11: Communicating Different Messages

• Informative Business Messages
• Team-Focused Messages
• Professional Criticism
• Responding to Criticism

Module 12: Collaboration In And Across Teams

• Team Communication in the Workplace
• Collaborative Projects
• Workplace Etiquette

Module 13: Social Diversity in the Workplace

• Diversity in the Workplace
• Intercultural Communication
• Working across Genders
• Working across Abilities
• Working across Generations
• Combating Bias

Module 14: Finding a Job

• Professional Skill Building
• Networking
• Résumés and Cover Letters
• Interviewing

Module 15: Recruiting and Selecting New Employees

• Finding Qualified Job Applicants
• Interviewing
• Selecting a Candidate