Part 1

Your task is to write a short paragraph (no more than 300 words) discussing one strategy to close the gap between customer expectations and the your store’s reality of one of the following:

• Product
• Product Delivery
• Product Promotion
• Customer Service

Use either a real or imaginary business scenario to help illustrate your strategy.

Part 2

For each discussion forum, students need to create an initial post, then look over the discussion posts of your other classmates and give at least two (2) thoughtful responses to two (2) different classmates (one per classmate), totaling a minimum of three (3) posts for forum, including your initial post.

You need to write more than just a few words like: “I agree” or “Sounds good” or “Well said.” You must write several sentences that are thoughtful and suitable for a proper discussion. It is also fitting to ask questions or politely challenge your classmates if you like. When in doubt, just remember: this is a “discussion,” not a series of opinion blogs.

Grading Rubric

Your participation in this discussion will be graded using the following rubric. Please review and keep it in mind as you prepare your assignment.