Table of Contents

• • Attribution

• Module 1: What is Organizational Behavior?

  • 1.0 Module Overview
  • 1.1 Zappos: Selling Shoes and Changing People
  • 1.2 Understanding Organizational Behavior
  • 1.3 Understanding How OB Research Is Done
  • 1.4 Trends and Changes
  • 1.5 Optional Additional Case Study: Core Values at Nau
  • 1.6 Sample Discussion Post: Organizational Behavior Matters

• Module 2: Managing Demographic and Cultural Diversity

  • 2.0 Module Overview
  • 2.1 The Business Case for Diversity at Kaiser Permanente
  • 2.2 Demographic Diversity
  • 2.3 Cultural Diversity
  • 2.4 The Role of Ethics and National Culture
  • 2.5 Optional Case Study: Managing Diversity at IBM
  • 2.6 Optional Case Study: Doing Good as a Core Business Strategy at Goodwill Industries
  • 2.7 Sample Assignment: Diversity Dilemmas

• Module 3: Understanding People at Work

  • 3.0 Module Overview
  • 3.1 Advice for Hiring Successful Employees: The Case of Guy Kawasaki
  • 3.2 The Interactionist Perspective: The Role of Fit
  • 3.3 Individual Differences: Values and Personality
  • 3.4 Perception
  • 3.5 The Role of Ethics and National Culture
  • 3.6 Using Science to Match Candidates to Jobs: The Case of Kronos
  • 3.7 Sample Discussion Forum: The Right Person for the Job

• Module 4: Individual Attitudes and Behaviors

  • 4.0 Module Overview
  • 4.1 The Best Company to Work for in America
  • 4.2 Work Attitudes
  • 4.3 Work Behaviors
  • 4.4 The Role of Ethics and National Culture
  • 4.5 Optional Case Study: The Rebound of Jeffrey Katzenberg
  • 4.6 Optional Case Study: People Come First at SAS
  • 4.7 Optional Assignment: Motivation and the Open Source Software Movement
  • 4.8 Optional Exercises

• Module 5: Theories of Motivation

  • 5.0 Module Overview
  • 5.1 Motivation in the Workplace
  • 5.2 Need-Based Theories of Motivation
  • 5.3 Process-Based Theories
  • 5.4 The Role of Ethics and National Culture
  • 5.5 Optional Case Study: A Motivating Environment at Zappos
  • 5.6 Optional Assignment: Trader Joe's Promtion, Pay or Environment?

• Module 6: Designing a Motivating Work Environment

  • 6.0 Module Overview
  • 6.1 Motivating Steel Workers Works: The Case of Nucor
  • 6.2 Motivating Employees Through Job Design
  • 6.3 Motivating Employees Through Goal Setting
  • 6.4 Motivating Employees Through Performance Appraisals
  • 6.5 Motivating Employees Through Performance Incentives
  • 6.6 The Role of Ethics and National Culture
  • 6.7 Optional Case Study: Motivation at Xerox
  • 6.9 Optional Exercises

• Module 7: Managing Stress and Emotions

  • 7.0 Module Overview
  • 7.1 Facing Foreclosure: The Case of Camden Property Trust
  • 7.2 What Is Stress?
  • 7.3 Avoiding and Managing Stress
  • 7.4 What Are Emotions?
  • 7.5 Emotions at Work
  • 7.6 The Role of Ethics and National Culture
  • 7.7 Getting Emotional: The Case of American Express
  • 7.8 Optional Exercises

• Module 8: Communication

  • 8.0 Module Overview
  • 8.1 You’ve Got Mail…and You’re Fired! The Case of RadioShack
  • 8.2 Understanding Communication
  • 8.3 Communication Barriers
  • 8.4 Different Types of Communication and Channels
  • 8.5 The Role of Ethics and National Culture
  • 8.6 Optional Case Study: The Case of Edward Jones
  • 8.7 Optional Assignment: Spying at HP

• Module 9: Managing Groups and Teams

  • 9.0 Module Overview
  • 9.1 Teamwork Takes to the Sky: The Case of General Electric
  • 9.2 Group Dynamics
  • 9.3 Understanding Team Design Characteristics
  • 9.4 Management of Teams
  • 9.5 Barriers to Effective Teams
  • 9.6 The Role of Ethics and National Culture
  • 9.7 Optional Case Study: Green Teams at New Seasons Market

• Module 10: Conflict and Negotiations

  • 10.0 Module Overview
  • 10.1 Negotiation Failure: The Case of the PointCast
  • 10.2 Understanding Conflict
  • 10.3 Causes and Outcomes of Conflict
  • 10.4 Conflict Management
  • 10.5 Negotiations
  • 10.6 The Role of Ethics and National Culture
  • 10.7 Optional Case Stuidy: Avoiding Conflict at WorldCom
  • 10.8 Sample Assignment: Salary Negotiation

• Module 11: Making Decisions

  • 11.0 Module Overview
  • 11.1 Empowered Decision Making: The Case of Ingar Skaug
  • 11.2 Understanding Decision Making
  • 11.3 Faulty Decision Making
  • 11.4 Decision Making in Groups
  • 11.5 The Role of Ethics and National Culture
  • 11.6 Optional Case Study: Decision-Making Culture of Google
  • 11.7 Optional Exercises

• Module 12: Leading People within Organizations

  • 12.0 Module Overview
  • 12.1 Taking on the Pepsi Challenge: The Case of Indra Nooyi
  • 12.2 Who Is a Leader? Trait Approaches to Leadership
  • 12.3 What Do Leaders Do? Behavioral Approaches to Leadership
  • 12.4 What Is the Role of the Context? Contingency Approaches to Leadership
  • 12.5 What’s New? Contemporary Approaches to Leadership
  • 12.6 The Role of Ethics and National Culture
  • 12.7 Optional Case Study: Leadership Development at Starbucks
  • 12.8 Optional Assignment: Personal Leadership Inventory

• Module 13: Power and Politics

  • 13.0 Module Overview
  • 13.1 Focus on Power: The Case of Steve Jobs
  • 13.2 The Basics of Power
  • 13.3 The Power to Influence
  • 13.4 Organizational Politics
  • 13.5 Understanding Social Networks
  • 13.6 The Role of Ethics and National Culture
  • 13.7 Getting Connected: The Case of Social Networking
  • 13.8 Optional Exercises

• Module 14: Organizational Structure and Change

  • 14.0 Module Overview
  • 14.1 Organizational Structure: The Case of Toyota
  • 14.2 Organizational Structure
  • 14.3 Organizational Change
  • 14.4 The Role of Ethics and National Culture
  • 14.5 Optional Case Study: Changing Hanna Andersson for Good
  • 14.6 Optional Exercises

• Module 15: Organizational Culture

  • 15.0 Module Overview
  • 15.1 Building a Customer Service Culture: The Case of Nordstrom
  • 15.2 Understanding Organizational Culture
  • 15.3 Characteristics of Organizational Culture
  • 15.4 Creating and Maintaining Organizational Culture
  • 15.5 Creating Culture Change
  • 15.6 The Role of Ethics and National Culture
  • 15.7 Innovation and Organizational Culture
  • 15.8 Optional Case Study: Clash of the Cultures at Newell Rubbermaid
  • 15.9 Optional Exercises