Organizational Behavior

The content of this course was curated by Herkimer College / SUNY Associate Professor of Business Karen Nagle.

- Attribution
Module 1: What is Organizational Behavior?
- 1.0 Module Overview
- 1.1 Zappos: Selling Shoes and Changing People
- 1.2 Understanding Organizational Behavior
- 1.3 Understanding How OB Research Is Done
- 1.4 Trends and Changes
- 1.5 Optional Additional Case Study: Core Values at Nau
- 1.6 Sample Discussion Post: Organizational Behavior Matters
Module 2: Managing Demographic and Cultural Diversity
- 2.0 Module Overview
- 2.1 The Business Case for Diversity at Kaiser Permanente
- 2.2 Demographic Diversity
- 2.3 Cultural Diversity
- 2.4 The Role of Ethics and National Culture
- 2.5 Optional Case Study: Managing Diversity at IBM
- 2.6 Optional Case Study: Doing Good as a Core Business Strategy at Goodwill Industries
- 2.7 Sample Assignment: Diversity Dilemmas
Module 3: Understanding People at Work
- 3.0 Module Overview
- 3.1 Advice for Hiring Successful Employees: The Case of Guy Kawasaki
- 3.2 The Interactionist Perspective: The Role of Fit
- 3.3 Individual Differences: Values and Personality
- 3.4 Perception
- 3.5 The Role of Ethics and National Culture
- 3.6 Using Science to Match Candidates to Jobs: The Case of Kronos
- 3.7 Sample Discussion Forum: The Right Person for the Job
Module 4: Individual Attitudes and Behaviors
- 4.0 Module Overview
- 4.1 The Best Company to Work for in America
- 4.2 Work Attitudes
- 4.3 Work Behaviors
- 4.4 The Role of Ethics and National Culture
- 4.5 Optional Case Study: The Rebound of Jeffrey Katzenberg
- 4.6 Optional Case Study: People Come First at SAS
- 4.7 Optional Assignment: Motivation and the Open Source Software Movement
- 4.8 Optional Exercises
Module 5: Theories of Motivation
- 5.0 Module Overview
- 5.1 Motivation in the Workplace
- 5.2 Need-Based Theories of Motivation
- 5.3 Process-Based Theories
- 5.4 The Role of Ethics and National Culture
- 5.5 Optional Case Study: A Motivating Environment at Zappos
- 5.6 Optional Assignment: Trader Joe's Promtion, Pay or Environment?
Module 6: Designing a Motivating Work Environment
- 6.0 Module Overview
- 6.1 Motivating Steel Workers Works: The Case of Nucor
- 6.2 Motivating Employees Through Job Design
- 6.3 Motivating Employees Through Goal Setting
- 6.4 Motivating Employees Through Performance Appraisals
- 6.5 Motivating Employees Through Performance Incentives
- 6.6 The Role of Ethics and National Culture
- 6.7 Optional Case Study: Motivation at Xerox
- 6.9 Optional Exercises
Module 7: Managing Stress and Emotions
- 7.0 Module Overview
- 7.1 Facing Foreclosure: The Case of Camden Property Trust
- 7.2 What Is Stress?
- 7.3 Avoiding and Managing Stress
- 7.4 What Are Emotions?
- 7.5 Emotions at Work
- 7.6 The Role of Ethics and National Culture
- 7.7 Getting Emotional: The Case of American Express
- 7.8 Optional Exercises
Module 8: Communication
- 8.0 Module Overview
- 8.1 You’ve Got Mail…and You’re Fired! The Case of RadioShack
- 8.2 Understanding Communication
- 8.3 Communication Barriers
- 8.4 Different Types of Communication and Channels
- 8.5 The Role of Ethics and National Culture
- 8.6 Optional Case Study: The Case of Edward Jones
- 8.7 Optional Assignment: Spying at HP
Module 9: Managing Groups and Teams
- 9.0 Module Overview
- 9.1 Teamwork Takes to the Sky: The Case of General Electric
- 9.2 Group Dynamics
- 9.3 Understanding Team Design Characteristics
- 9.4 Management of Teams
- 9.5 Barriers to Effective Teams
- 9.6 The Role of Ethics and National Culture
- 9.7 Optional Case Study: Green Teams at New Seasons Market
Module 10: Conflict and Negotiations
- 10.0 Module Overview
- 10.1 Negotiation Failure: The Case of the PointCast
- 10.2 Understanding Conflict
- 10.3 Causes and Outcomes of Conflict
- 10.4 Conflict Management
- 10.5 Negotiations
- 10.6 The Role of Ethics and National Culture
- 10.7 Optional Case Stuidy: Avoiding Conflict at WorldCom
- 10.8 Sample Assignment: Salary Negotiation
Module 11: Making Decisions
- 11.0 Module Overview
- 11.1 Empowered Decision Making: The Case of Ingar Skaug
- 11.2 Understanding Decision Making
- 11.3 Faulty Decision Making
- 11.4 Decision Making in Groups
- 11.5 The Role of Ethics and National Culture
- 11.6 Optional Case Study: Decision-Making Culture of Google
- 11.7 Optional Exercises
Module 12: Leading People within Organizations
- 12.0 Module Overview
- 12.1 Taking on the Pepsi Challenge: The Case of Indra Nooyi
- 12.2 Who Is a Leader? Trait Approaches to Leadership
- 12.3 What Do Leaders Do? Behavioral Approaches to Leadership
- 12.4 What Is the Role of the Context? Contingency Approaches to Leadership
- 12.5 What’s New? Contemporary Approaches to Leadership
- 12.6 The Role of Ethics and National Culture
- 12.7 Optional Case Study: Leadership Development at Starbucks
- 12.8 Optional Assignment: Personal Leadership Inventory
Module 13: Power and Politics
- 13.0 Module Overview
- 13.1 Focus on Power: The Case of Steve Jobs
- 13.2 The Basics of Power
- 13.3 The Power to Influence
- 13.4 Organizational Politics
- 13.5 Understanding Social Networks
- 13.6 The Role of Ethics and National Culture
- 13.7 Getting Connected: The Case of Social Networking
- 13.8 Optional Exercises
Module 14: Organizational Structure and Change
- 14.0 Module Overview
- 14.1 Organizational Structure: The Case of Toyota
- 14.2 Organizational Structure
- 14.3 Organizational Change
- 14.4 The Role of Ethics and National Culture
- 14.5 Optional Case Study: Changing Hanna Andersson for Good
- 14.6 Optional Exercises
Module 15: Organizational Culture
- 15.0 Module Overview
- 15.1 Building a Customer Service Culture: The Case of Nordstrom
- 15.2 Understanding Organizational Culture
- 15.3 Characteristics of Organizational Culture
- 15.4 Creating and Maintaining Organizational Culture
- 15.5 Creating Culture Change
- 15.6 The Role of Ethics and National Culture
- 15.7 Innovation and Organizational Culture
- 15.8 Optional Case Study: Clash of the Cultures at Newell Rubbermaid
- 15.9 Optional Exercises

Copyright

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Organizational Behavior

Table of Contents

Module 1: What is Organizational Behavior?

Module 2: Managing Demographic and Cultural Diversity

Module 3: Understanding People at Work

Module 4: Individual Attitudes and Behaviors

Module 5: Theories of Motivation

Module 6: Designing a Motivating Work Environment

Module 7: Managing Stress and Emotions

Module 8: Communication

Module 9: Managing Groups and Teams

Module 10: Conflict and Negotiations

Module 11: Making Decisions

Module 12: Leading People within Organizations

Module 13: Power and Politics

Module 14: Organizational Structure and Change

Module 15: Organizational Culture

Copyright

Lumen Learning